Title: Best Western Plus Crystal, Hotel & Spa Reviews, Deals & Photos 2026 - Expedia [See all properties](http://www.expedia.com/Hotel-Search?regionId=7094&destination=Nancy%2C+Meurthe-et-Moselle%2C+France&selected=430280&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Best Western Plus Crystal, Hotel & Spa Find a peaceful urban escape at this Nancy City Centre hotel with a luxury spa and indoor pool, perfect after a day of exploration. ## Photo gallery for Best Western Plus Crystal, Hotel & Spa ![Exterior - Best Western Plus Crystal, Hotel & Spa (Nancy)](https://images.trvl-media.com/lodging/1000000/440000/430300/430280/0a83e3ba.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exclusive Suite, 1 King Bed, Non Smoking, Terrace (Twin bed on request;with Sofabed) | Minibar, in-room safe, desk, laptop workspace - Best Western Plus Crystal, Hotel & Spa (Nancy)](https://images.trvl-media.com/lodging/1000000/440000/430300/430280/750dc495.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily buffet breakfast (EUR 19.50 per person) - Best Western Plus Crystal, Hotel & Spa (Nancy)](https://images.trvl-media.com/lodging/1000000/440000/430300/430280/382da835.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily buffet breakfast (EUR 19.50 per person) - Best Western Plus Crystal, Hotel & Spa (Nancy)](https://images.trvl-media.com/lodging/1000000/440000/430300/430280/1e83fd99.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor pool, sun loungers - Best Western Plus Crystal, Hotel & Spa (Nancy)](https://images.trvl-media.com/lodging/1000000/440000/430300/430280/a9f55eb2.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Best Western Plus Crystal Hotel & Spa in Nancy offers Ayurvedic treatments and body scrubs. Enjoy the indoor pool with sun loungers. The library provides a quiet space to read or work with WiFi. ## Reviews 8.4 Very good ## Popular amenities - Pool - Spa - Pet friendly - Free WiFi - Air conditioning - Gym ## Room options ### Check availability for these dates Tonight [Apr 2 - Apr 3](https://www.expedia.com/Hotel-Search?startDate=2026-04-02&endDate=2026-04-03&selected=430280&PinnedHotelID=430280&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-04-02&endDate=2026-04-03&selected=430280&PinnedHotelID=430280&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Apr 3 - Apr 4](https://www.expedia.com/Hotel-Search?startDate=2026-04-03&endDate=2026-04-04&selected=430280&PinnedHotelID=430280&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-04-03&endDate=2026-04-04&selected=430280&PinnedHotelID=430280&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Apr 3 - Apr 5](https://www.expedia.com/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=430280&PinnedHotelID=430280&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=430280&PinnedHotelID=430280&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr 10 - Apr 12](https://www.expedia.com/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=430280&PinnedHotelID=430280&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=430280&PinnedHotelID=430280&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed Showing 7 of 7 rooms ### View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room) ![Standard Room, 1 Double Bed, Non Smoking (Small Room) | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/440000/430300/430280/8a0f4d56.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Double Bed, Non Smoking (Small Room) 10.0 Exceptional 3 reviews - 161 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request) ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/440000/430300/430280/58d0b51f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request) 9.6 Exceptional 8 reviews - 269 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Room, 1 King Bed, Non Smoking (with Single Sofabed;Larger Room) ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/440000/430300/430280/451573da.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Non Smoking (with Single Sofabed;Larger Room) - 269 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Exclusive Suite, 1 King Bed, Non Smoking, Terrace (Twin bed on request;with Sofabed) ![Exclusive Suite, 1 King Bed, Non Smoking, Terrace (Twin bed on request;with Sofabed) | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/440000/430300/430280/7f359969.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Exclusive Suite, 1 King Bed, Non Smoking, Terrace (Twin bed on request;with Sofabed) - 538 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Superior Room, 1 Queen Bed, Non Smoking ![Superior Room, 1 Queen Bed, Non Smoking | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/440000/430300/430280/109163d3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 Queen Bed, Non Smoking 8.8 Excellent 8 reviews - 215 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request) ![Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request) | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/440000/430300/430280/755d6182.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request) 9.0 Wonderful 2 reviews - 269 sq ft - Sleeps 4 - 1 King Bed ### View all photos for Junior Suite, 1 King Bed, Non Smoking (with Sofabed) ![Junior Suite, 1 King Bed, Non Smoking (with Sofabed) | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/440000/430300/430280/9665c369.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed, Non Smoking (with Sofabed) - 1 bedroom - Sleeps 4 - 1 King Bed ![Mod logo](https://a.travel-assets.com/egds/marks/onekey__standard__always_light.svg) Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures! [Sign in](https://www.expedia.com/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNancy-Hotels-Best-Western-Plus-Crystal.h430280.Hotel-Information)[Sign up, it's free](https://www.expedia.com/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNancy-Hotels-Best-Western-Plus-Crystal.h430280.Hotel-Information) ## About the neighborhood Located in Nancy City Centre, a neighborhood in Nancy, Best Western Plus Crystal, Hotel & Spa is in a shopping district and near a train station. Lorraine Regional Natural Park and Parc de la Pepiniere reflect the area's natural beauty and area attractions include Le Manège du Parc Sainte-Marie and Magic Bowling. Muséum-Aquarium de Nancy and Le Château Centre Culturel are also worth visiting. [Visit our Nancy travel guide](https://www.expedia.com/Nancy.dx7094) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C48.69002%2C6.17809&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=E-DvGskHRPvECAqxawrii9ax_XU=) 5 Rue Chanzy, Nancy, Meurthe-et-Moselle, 54000 ### What's nearby - ![Place Stanislas](https://images.trvl-media.com/place/6108854/b08cb0b1-28d3-497b-94fd-710994bc0075.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Place Stanislas 6 min walk \- 0.4 miles - ![Nancy Hotel de Ville](https://images.trvl-media.com/place/6108856/b64ac5d9-1002-4383-825b-17c059432529.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Nancy Hotel de Ville 6 min walk \- 0.4 miles - Congress Center Jean Prouve 3 min walk \- 0.2 miles - Villa Majorelle 3 min walk \- 0.2 miles - Nancy Cathedral 8 min walk \- 0.4 miles ### Getting around - Nancy Station 5 min walk - Metz (ETZ-Metz - Nancy - Lorraine) 40 min drive ### Restaurants - L'Excelsior 3 min walk - Le Bouche à Oreille 4 min walk - Brasserie Robe des champs 1 min walk - Quick 2 min walk - Apach' 3 min walk ## About this property ### Best Western Plus Crystal, Hotel & Spa Upscale hotel located in Nancy City Centre Take advantage of a terrace, a library, and dry cleaning/laundry services at Best Western Plus Crystal, Hotel & Spa. Indulge in a body treatment, a massage, and a body scrub at the onsite spa. In addition to a bar and a 24-hour gym, guests can connect to free in-room WiFi. You'll also enjoy perks such as: - An indoor pool along with sun loungers - Buffet breakfast (surcharge), luggage storage, and a computer station - Coworking spaces, a 24-hour front desk, and smoke-free premises - A banquet hall, concierge services, and meeting rooms Room features All 81 rooms feature comforts such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and bathrobes. More conveniences in all rooms include: - Free toiletries and hair dryers - 43-inch flat-screen TVs with premium channels - Wardrobes/closets, free infant beds, and electric kettles ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/4000000/3170000/3167300/3167277/6e73494e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel De Guise Nancy City Centre - Free WiFi - Breakfast available - Room service - Housekeeping 9.2 Wonderful 636 reviews $83 nightly $94 total May 3 - May 4 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-05-03&endDate=2026-05-04&selected=3167277&PinnedHotelID=3167277&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/30000/27000/26962/db0cfaf5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mercure Nancy Centre Place Stanislas Hotel Nancy City Centre - Pet friendly - Free WiFi - Restaurant - Air conditioning 8.0 Very Good 543 reviews $107 nightly $123 total Apr 19 - 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Pet friendly - Free WiFi - Air conditioning - Breakfast available 9.4 Exceptional 208 reviews $171 nightly $193 total Apr 6 - Apr 7 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=5503203&PinnedHotelID=5503203&HadPinnedHotel=true®ionId=-1&adults=2) ![Buffet breakfast on weekends (EUR 20.50 per person)](https://images.trvl-media.com/lodging/1000000/10000/8000/7963/4bf31197.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mercure Nancy Centre Gare Nancy City Centre - Pet friendly - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 228 reviews $110 nightly $126 total Apr 5 - Apr 6 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=7963&PinnedHotelID=7963&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/113000000/112960000/112952800/112952751/df3891af.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Quality Aparthotel Nancy Centre Saint-Pierre - René II - Bonsecours - Pet friendly - Free WiFi - Breakfast available - Parking available 9.0 Wonderful 74 reviews $59 nightly $68 total Apr 26 - Apr 27 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-26&endDate=2026-04-27&selected=112952751&PinnedHotelID=112952751&HadPinnedHotel=true®ionId=-1&adults=2) ![Daily continental breakfast (EUR 20.50 per person)](https://images.trvl-media.com/lodging/2000000/1260000/1252800/1252741/bb6eed90.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Novotel Suites Nancy Centre Rives de Meurthe - Pet friendly - Free WiFi - Air conditioning - Gym 8.6 Excellent 776 reviews $111 nightly $128 total May 3 - May 4 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-05-03&endDate=2026-05-04&selected=1252741&PinnedHotelID=1252741&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-16&endDate=2026-04-17&selected=430280&PinnedHotelID=430280&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=430280,3167277,26962,26522,42359100) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available ### Food and drink - Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 19.50 for adults and EUR 8 for children - A bar/lounge ### Things to do - 24-hour gym - Full-service spa - Indoor pool - Library - Sauna - Steam room ### Family friendly - In-room crib - Indoor pool - Laundry facilities - Soundproofed rooms ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff ### Business services - 3 meeting rooms - Computer station - Coworking space ### Outdoors - Pool loungers - Terrace ### Full-service spa - Ayurvedic treatments - Body scrubs - Couples treatment rooms - Facials - Massage - Sauna - Spa open daily - Steam room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Stair-free path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible lounge - Wheelchair-accessible path of travel - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk ### More - 3 buildings - 6 floors - Art Deco architecture - Banquet hall - Built in 1889 - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free crib ### Bathroom - Bathrobes - Free toiletries - Hair dryer - Slippers - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - 43-inch flat-screen TV with premium satellite channels ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle - Espresso maker - Free bottled water - Minibar ### More - Air conditioning (climate-controlled) - Desk - Desk chair - Heating - Laptop workspace - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 4:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools From Monday to Friday, sauna and hammam opening hours are 4-6 PM. ### Renovations and closures The following facilities are closed seasonally each year. They will be closed from January 4 to February 10: - Sauna - Spa - Swimming pool The following facilities are closed on Sunday: - Bar/lounge ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of EUR 15 per pet, per day Service animals are welcome, and are exempt from fees 2 total pets Restrictions apply; for more information contact the property at the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children are welcome Rollaway/extra beds are not available Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: EUR 2.20 per person, per night. This tax does not apply to children under 18 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately EUR 19.50 for adults and EUR 8 for children - Pet fee: EUR 15 per pet, per day - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and cash Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Children under 16 years old are allowed in the pool from 10 AM to 11:50 AM on Mondays, and from 8 AM to 9:50 AM from Tuesday to Sunday and must be accompanied by an adult. For safety reasons, the sauna and hammam are not permitted for guests under 16 years old. ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation Children under 16 years old are not allowed in the swimming pool without adult supervision Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision ### National rating This property has received its official star rating from the French Tourism Development Agency, ATOUT France. ## Frequently asked questions ### Does Best Western Plus Crystal, Hotel & Spa have a pool? ### How much does it cost to stay at Best Western Plus Crystal, Hotel & Spa? ### Is Best Western Plus Crystal, Hotel & Spa pet-friendly? ### How much is parking? ### What time is check-in at Best Western Plus Crystal, Hotel & Spa? ### What time is check-out at Best Western Plus Crystal, Hotel & Spa? ### Where is Best Western Plus Crystal, Hotel & Spa located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Best Western Plus Crystal, Hotel & Spa Reviews 8.4 ### Very Good All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.com/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.4 Location ### 8.8 Staff & service ### 8.4 Property conditions & facilities 10 - Excellent 215 8 - Good 227 6 - Okay 55 4 - Poor 12 2 - Terrible 11 ## Reviews Verified ### 10/10 Excellent #### David Feb 2, 2026 Liked: Cleanliness, amenities, property conditions & facilities Very nice rooms, great spa ##### David Stayed 3 nights in Dec 2025 Verified ### 10/10 Excellent #### Kamil Feb 14, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Art Nouveau weekend in Nancy Great weekend in the heart of Nancy. A very cosy and welcoming hotel with great cocktails, tasty breakfast and a chic spa. ##### Kamil Stayed 1 night in Feb 2025 Verified ### 10/10 Excellent #### Eduardo Jul 24, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Extremely well run hotel. Excellent property conditions. Wonderful bed. ##### Eduardo Stayed 1 night in Jul 2024 Verified ### 10/10 Excellent #### Kevin Nov 29, 2024 Liked: Cleanliness, staff & service, property conditions & facilities A five minute walk from the train station. Easy walk to most sights and shopping. Multilingual staff very friendly and helpful. ##### Kevin Stayed 4 nights in Nov 2024 Verified ### 8/10 Good #### David Jun 4, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay in Nancy The Best Western Crystal Palace in Nancy was an easy walk from the train station. It was perfect for walking to shopping nearby or for heading to Stanislas Square for sightseeing or dining. The staff was great and very friendly. ##### David Stayed 2 nights in May 2024 Verified ### 8/10 Good #### Carl S May 30, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Convenient stay option in Nancy Good stay in Nancy at the BW within walking distance from the train station and to Place Stanislas. Updated lobby and room, though small was clean, quiet and comfortable. Enjoyed the breakfast, though we also took cheaper coffee and croissants options nearby. ![Bed](https://a.travel-assets.com/ugc/hotel-reviews/178DE5C1E1AFACCE669E610B6AE4A49FB16869D51717110913505.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Desk and closet ](https://a.travel-assets.com/ugc/hotel-reviews/64EF4A486A3B8C4E0C1C72031C84E71FD64C74AD1717110913956.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Room view](https://a.travel-assets.com/ugc/hotel-reviews/070379964EBA21AAEC186C1C08DDEF293384BDB21717110913755.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Carl S Stayed 2 nights in May 2024 Verified ### 10/10 Excellent #### SYLVIA Sep 5, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### \*\*\*\* Great location, modern and spacious rooms, and above all, wonderful staff. Breakfast is okay. ##### SYLVIA Stayed 2 nights in Aug 2023 Verified ### 10/10 Excellent #### Alex Jun 30, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great property. Very very central. The 50minutes included in the spa a great plus. Great service. Great breakfast. Nice bar in the evening with Cuban latin music. Rooms are France small. So is the elevator. We had a great time - recharging the batteries. ##### Alex Stayed 2 nights in Jun 2024 Verified ### 8/10 Good #### Annie Jun 6, 2024 Liked: Staff & service, room comfort #### Overall a good experience The check in was complicated because the credit card machine to put a hold on the card, didn’t work. I had to go back. The room was really tiny but other than that all good. The hotel is at 3 min from the train station so its location is very strategic. ##### Annie Stayed 2 nights in May 2024 Verified ### 8/10 Good #### Jennifer Oct 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Quiet clean and comfortable place to stay in Nancy. ##### Jennifer Stayed 2 nights in Sep 2025 Verified ### 10/10 Excellent #### Michael Sep 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great staff service and checkin. Room excellent. Handy to all parts of the city. ##### Michael Stayed 2 nights in Sep 2025 Verified ### 10/10 Excellent #### David Sep 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Everything was perfect, thank you ##### David Stayed 1 night in Aug 2025 Verified ### 10/10 Excellent #### Stéphanie Nov 18, 2025 Top ##### Stéphanie Stayed 2 nights in Nov 2025 Verified ### 10/10 Excellent #### Robert Aug 10, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Welcoming Great location. Helpful staff. Clean room. Nice terrace bar. Nice pool ##### Robert Stayed 5 nights in Aug 2025 Verified ### 10/10 Excellent #### Alton Aug 9, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Location, services, value ##### Alton Stayed 1 night in Aug 2022 Verified ### 8/10 Good #### Carl S May 31, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Convenient stay option in Nancy Good stay in Nancy at the BW within walking distance from the train station and to the sights around Place Stanislas. Updated lobby and the room, though small, was clean, quiet and comfortable. Extensive breakfast buffet is available, though you can also find good coffee/pastry spots nearby. Overall enjoyed our stay at the BW Plus Crystal. ![Bed](https://a.travel-assets.com/ugc/hotel-reviews/178DE5C1E1AFACCE669E610B6AE4A49FB16869D51717110913505.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Desk and closet ](https://a.travel-assets.com/ugc/hotel-reviews/64EF4A486A3B8C4E0C1C72031C84E71FD64C74AD1717110913956.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Room view](https://a.travel-assets.com/ugc/hotel-reviews/070379964EBA21AAEC186C1C08DDEF293384BDB21717110913755.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Carl S Stayed 2 nights in May 2024 Verified ### 10/10 Excellent #### Michel Jun 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort . ##### Michel Stayed 2 nights in Jun 2025 Verified ### 10/10 Excellent #### jeffrey Jul 19, 2023 Liked: Cleanliness, staff & service, property conditions & facilities We do not always stay in hotels but we had horrible experience with another housing option in town. We could not stay there for three more nights so I made quick reservation on Expedia and we went right to the hotel. It was only 10 in the morning but we had not had a lot of sleep. Checkin was not til 4\. Staff was very kind and let us chill in lobby and got us room by one which was incredibly appreciative. Thanks so much. ##### jeffrey Stayed 3 nights in Jul 2023 Verified ### 10/10 Excellent #### Dr.Christine Mar 9, 2026 Liked: Cleanliness, staff & service, property conditions & facilities Sauberes Zimmer, sehr nettes und hilfreiches Personal. ##### Dr.Christine Stayed 1 night in Mar 2026 Verified ### 10/10 Excellent #### Fabien Nov 15, 2025 Liked: Cleanliness, staff & service, amenities Belle chambre, petite mais fonctionnelle. Accès spa et piscine très agréable pour se détendre après une bonne journée ##### Fabien Stayed 1 night in Nov 2025 Verified ### 6/10 Okay #### Bertrand Nov 11, 2025 Liked: Cleanliness, staff & service Le prix est elevé pour une chambre petite dite "de luxe" ou on fait tout juste le tour du lit. On ne tient pas à 2 dans la salle de bain. ##### Bertrand Stayed 1 night in Nov 2025 Verified ### 2/10 Terrible #### Pascal Oct 16, 2025 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service piscine payante aux clients de l'hotel non spécifié sur hotel.com .... pas normal, a force d'économiser sur les choses vous perdrez des clients. ##### Pascal Stayed 1 night in Aug 2025 Verified ### 10/10 Excellent #### Pascal Oct 15, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Chambre irréprochable avec un personnel au top je recommande ##### Pascal Stayed 1 night in Oct 2025 Verified ### 10/10 Excellent #### David Sep 21, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Très bon séjour... Idéal pour un WE détente à 2 Très bien situé, décoration moderne, buffet petit déjeuner de qualité. À recommander pour un week-end détente en couple avec le SPA/massage intégré à l’hôtel ##### David Stayed 1 night in Sep 2025 Verified ### 2/10 Terrible #### Laurent Sep 8, 2025 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Une expérience client décevante du début à la fin Nous avons séjourné une nuit (samedi à dimanche) au Best Western Plus Crystal à Nancy et ce sera la dernière. Dès notre arrivée, l’accueil a donné le ton : personne à la réception, le seule employé présent était occupé au téléphone et semblait nous ignorer. L’enregistrement, malgré une réservation déjà effectuée en ligne, a été d’une lenteur insupportable. On m’a contraint à remplir une fiche inutile sur un écran tactile minuscule, en qwerty (!), peu réactif, avec des questions intrusives comme les raisons de mon séjour. Tout cela sous le regard d’un personnel froid et peu aimable. Le lendemain, j’ai pris seul le petit déjeuner car ma femme, malade, n’a pas pu sortir de la chambre. Lors du départ, j’ai demandé si le petit déjeuner non consommé pouvait être déduit. Refus catégorique, sans aucune considération ni geste commercial, de la part du même personnel désagréable. Nous avons été clients réguliers de cet hôtel, mais le niveau de service et d’attention à la clientèle s’est effondré au fil des années. C’est bien dommage, car les chambres restent agréables. Nous ne reviendrons plus et ne le recommandons pas (plus). ##### Laurent Stayed 1 night in Sep 2025 ## Explore a world of travel with Expedia - [Lodging](?equalTargetTab=tab-0) - [Flights](?equalTargetTab=tab-1) - [Packages](?equalTargetTab=tab-2) - [Cars](?equalTargetTab=tab-3) - [Vacation Rentals](?equalTargetTab=tab-4) - [Things to Do](?equalTargetTab=tab-5) - [Zenitude Hôtel-Résidences Nancy](https://www.expedia.com/Nancy-Hotels-Zenitude-Hotel-Residences-Nancy.h112952751.Hotel-Information) - [Les Suites de Catherine, la 35](https://www.expedia.com/Nancy-Hotels-Les-Suites-De-Catherine.h27544618.Hotel-Information) - [Grand Hotel de la Reine Place Stanislas](https://www.expedia.com/Nancy-Hotels-Grand-Hotel-De-La-Reine-Place-Stanislas.h16284.Hotel-Information) - [Nemea Appart Hotel Home Suite Nancy Centre](https://www.expedia.com/Nancy-Hotels-Nemea-Nancy-Apparthotel.h2480150.Hotel-Information) - [Mercure Nancy Centre Gare](https://www.expedia.com/Nancy-Hotels-Mercure-Nancy-Centre-Gare.h7963.Hotel-Information) - [Apparteo Nancy](https://www.expedia.com/Nancy-Hotels-Apparteo-Nancy.h12236275.Hotel-Information) - [Hotel Stanley by HappyCulture](https://www.expedia.com/Nancy-Hotels-Stanley-Ex-Coeur-De-City-By-Happyculture.h53469.Hotel-Information) - [Residhome Appart Hotel Nancy Lorraine](https://www.expedia.com/Nancy-Hotels-Residhome-Appart-Hotel-Nancy-Lorraine.h1600571.Hotel-Information) - [Le numero 100](https://www.expedia.com/Nancy-Hotels-Le-Numero-100.h31934284.Hotel-Information) - [Aparthotel Adagio Access Nancy Centre](https://www.expedia.com/Nancy-Hotels-Aparthotel-Adagio-Access-Nancy-Centre.h8830811.Hotel-Information) - [Campanile Nancy Centre - Gare](https://www.expedia.com/Nancy-Hotels-Campanile-Nancy-Centre-Gare.h6141230.Hotel-Information) - [Hotel De Guise](https://www.expedia.com/Nancy-Hotels-Hotel-De-Guise.h3167277.Hotel-Information) - [Mercure Nancy Centre Place Stanislas Hotel](https://www.expedia.com/Nancy-Hotels-Mercure-Nancy-Centre-Place-Stanislas-Hotel.h26962.Hotel-Information) - [Ibis Styles Nancy Centre Gare](https://www.expedia.com/Nancy-Hotels-Ibis-Styles-Nancy-Centre-Gare.h106623.Hotel-Information) - [Kosy Appart’Hôtels – Art’ & Facts](https://www.expedia.com/Nancy-Hotels-Kosy-Apparthotels-ArtFacts.h34119742.Hotel-Information) - [The Originals Residence, Kosy Nancy Coeur de Ville](https://www.expedia.com/Nancy-Hotels-The-Originals-Residence.h10118733.Hotel-Information) - [Villa Thermae Nancy](https://www.expedia.com/Nancy-Hotels-Villa-Thermae-Nancy.h100311143.Hotel-Information) - [Hôtel Littéraire Stendhal et Spa](https://www.expedia.com/Nancy-Hotels-Hotel-Des-Prelats.h2737140.Hotel-Information) - [Hotel Foch Nancy Centre Gare](https://www.expedia.com/Nancy-Hotels-The-Originals-City.h10026847.Hotel-Information) - [Hotel Les Portes D'Or](https://www.expedia.com/Nancy-Hotels-HOTEL-LES-PORTES-DOR.h117615909.Hotel-Information) - [Flights to Meurthe-et-Moselle](https://www.expedia.com/Destinations-In-Meurthe-Et-Moselle.d6050969.Flight-Destinations) - [Meurthe-Et-Moselle Vacations](https://www.expedia.com/Meurthe-Et-Moselle.d6050969.Destination-Travel-Guides) - [Car rentals near Meurthe-et-Moselle](https://www.expedia.com/Destinations-In-Meurthe-Et-Moselle.d6050969.Car-Rental-Destinations) - [Meurthe-Et-Moselle Vacation Rentals](https://www.expedia.com/Destinations-In-Meurthe-Et-Moselle.d6050969.Vacation-Rental-Destinations) - [Things to do in Meurthe-et-Moselle](https://www.expedia.com/Things-To-Do-In-Meurthe-Et-Moselle.d6050969.Travel-Guide-Activities)