已验证
2/10 糟糕
Li-Ying
2015 年 9 月 14 日
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
contrary to what I have expected
The description of this B&B on hotels.com is very different from what it really is.The free toiletries is only a small piece of soap. The handle of the hair dryer was too sticky to hold. The door of the room could not be locked. The window has no curtain.The light from the kitchen could go in through the big glass in the door.There is no place but floor for the soap or shampoo in the bathroom. No air conditioning, we tried to open the window but the bad smell like from the range hood came inside (even at midnight, very strange).you can feel the springs on the bed. Also,the address is not what it posted on hotels.com. It was about 10-15 minutes walk from the metro station, if you are walking with luggage,it would be very difficult because of the stone road.
I booked a triple room, but was given a small double room. The hostess asked if we wanted to pay 50 euroes more to book another room.We refused. Then the owners said that we could stay in the other double room for free, but later asked us to pay 10 euroes more. Besides, she charged us 9 euroes of city taxes for one night. And because we were leaving early the next morning, she asked us to pay right away. When we came back that night I looked at my confirmation letter again. I did booked a triple room of 40 square meters and the city tax was one euro each person. I emailed the hostess to argue about that. She replied in the 9 euro-city taxes, 6 euroes of it were for "the caution of the keys".We didn't get the refund.