8.4/10 Very Good! (1,005 reviews)
Would not recommend. For the positive, we did have good customer service when I had to challenge the bill because the previous guest's bar bill was put on our room. Also, the view was nice, looking at the harbor. Noise from the bridge is loud when on the balcony but you cannot hear it when the door is closed. Several issues were noted with broken or poorly maintained areas in the room and elevators. Worst was the Tarpon House restaurant - we walked out after more than an hour with no service beyond drinks, and that was after hunting down a host who was MIA for more than 10 minutes. We watched it happen over and over as more people arrived and stood in the doorway with no assistance.
Reviewed on Mar 5, 2026