Nelson's Tower Tours

When I arrived to check in, despite having prepaid for my reservation, I was informed that the room category I had booked was unavailable. Instead, I was assigned to a lower-category room, which was clearly inferior and presumably less expensive than the one I had reserved and paid for. Although the hotel moved me to the correct room on the second night, I experienced a significant inconvenience during the first night of my stay. As compensation, I was offered two complimentary breakfasts. While I appreciate the gesture, I do not believe it adequately compensates for the fact that the hotel was unable to provide the room category that had been confirmed and prepaid. I therefore believe that some form of reimbursement or additional compensation would be appropriate.

This apartment was a perfect respite after two weeks of hotel rooms. The washer was most appreciated! The terrace is lovely, I wish there was better seating on the terrace. Location was convenient and the parking garage is a bonus!

Waterfront location was nice but you are isolated from shopping and other restaurants. The clerk at check-in was cold and pressured us to reserve and prepay for dinner and breakfast. Don’t. While the parking is free, it’s unlikely to be available after 6 pm on weekends. If you leave for dinner good luck finding a space later. We had dinner there one night and it was good but expensive for what you get. Our room was nice but not luxury class and cost $280 a night. Unfortunately the combination of a snooty clerk and high price we would not recommend or return. I would stay in Ft. William instead.