Nepean Sailing Club Tours

Truthfully not a bad review as much as a disappointed one. Staff are lovely and the location is perfect but for a luxury hotel it’s outdated and the old world charm overpriced. It smells old and carpeting need replacing, baseboards need repairing and painting etc. Our room lacked usb ports, only one side of the bedside table had a socket so the apnea machine had to go there, rose shampoos and conditioners not unisex enough and felt of cheap quality, only 1 bathrobe and 2 facecloths for 3 occupants, toilet was wobbly, shower not great, bathroom door swollen so it didn’t shut well or quietly. Pool is lovely and hours very accessible but water was too chilly. Valet parking overpriced and takes too long to drop off and pick up vehicle. Check in was very pleasant, as was check out but the desk was very congested and only 2 staff available for 4 monitor desk. There’s a lot that needs improvement and upgrading to justify the price tag.

Room was really nice, clean and beds comfortable. Staff was courteous. For a non downtown location, the parking should be free for guests that stay overnight. We were hoping to use the outdoor pool but at the time we showed up, it was at max capacity of 10 people because there was no lifeguard on duty. Seems the lifeguard was leaving around 9 when we arrived and the pool closed at 9:45. For a 5 star hotel, I think it would be good to pay a lifeguard until closing to give full service to clients. Plus the indoor hot tub needs renovation, it looks run down.