Newton-le-Willows Vacations from $254

Drops a star only because there was no kettle to make coffee or tea

It was exactly how it was described. The only problem I had was adding my son's name to the guest list, but this was sorted by phoning the very helpful staff!

Close to the docks, parking, shops, restaurants,

First time staying here. It is clear the hotel is undergoing major upgrading and there is information in the rooms to reflect that. Would be helpful to have that on the website too (sorry if already there and missed) just to manage expectations. Room was lovely and staff very friendly and bent over backwards (special shoutout to Ruby). I understand why £100 deposit is being taken but do think this will be putting a lot of families off staying esp when there are so many competing hotels nearby. Overall though a lovely stay in a great area and fab sights. Really hope they do manage to continue the upgrade as such a special building.

Walking distance of the restaurant that we had booked Huge, very comfortable bed Good cooked to order breakfast Helpful reception staff Luggage storage after checkout The balcony Very basic compared to other 4 star hotels that we have stayed in in Liverpool, bathrobes, however, no bottles of water, shower cap, tissues, conditioner No welcome drinks/ cocktails on check in Only sufficient towels for one person when there was 2 of us The panels between rooms on the balcony were missing on one side, so lack of privacy The hand held part of the shower did not work No air con, fan looked like it should have been in a museum! Most disappointing of all was that the stay was to celebrate my 60th birthday and despite informing the hotel of this on booking, no acknowledgement of this at all. Yes, it was very noisy as a Saturday night and also Pride. Did not bother us as could not hear any noise once balcony doors shut