Niagara Regional Municipality Vacations & Trips from $950

Bed bugs and very poor response – Stay away from Globalstay units Unfortunately, our stay was seriously affected by a bed bug infestation. We found a live bed bug after our first night and immediately reported it, with photographic evidence. Despite this, no inspection or treatment was carried out while we were still staying at the property. On our final morning, we found further live bed bugs, including a baby bed bug and two mature bugs beneath the bedsheet, which we photographed and filmed. Following the bites, I developed an extensive rash and we had to take significant precautions with our clothing and belongings after returning home. The handling of the situation by Expedia was also far below the standard I would expect from such a well-known international travel company. Despite being provided with evidence of live bed bugs and being made aware of the seriousness of the situation, Expedia has offered only a partial refund equivalent to approximately 2–3 nights. We do not consider this an adequate resolution. I am particularly disappointed that Expedia continues to allow these units to be advertised on its platform despite being made aware of serious concerns regarding the accommodation. This raises serious questions about whether customer safety and public health are being given sufficient priority when properties remain available for booking. I expected much better from a company of Expedia's size and reputation. Their handling of our complaint has added considerably

I brought my son to Toronto to watch the Yankees beat the Jays as a middle school graduation present. Unfortunately for us we did not see the Yankees win but the hotel was a huge win for us! Upon entering you are greeted by friendly staff and a relaxing aroma that really set the tone for our entire stay. Our room was wonderful. The older I get the less I handle traveling well because I find rooms to be dirty & very uncomfortable, I am the person who will typically clean the room myself upon arrival and I always stay at 4+ star hotels. As soon as I entered the room, everything just felt, looked & smelled clean. I had zero urge to clean (except the remote, which is a habit I will keep). The bed and pillows not only looked inviting, they were! Not too hard, not too soft for my aging body! There were eco-friendly elements everywhere, different woods sourced locally and the water on the entire property was filtered! Room service was very accommodating, one night we did not realize the time and ordered 3 minutes before closing. The gentleman was so kind, got our order to us and even remembered us the next time we ordered! Amazing! So many little things made this property worth every penny but I think what made it even more special was the little note and special treat they left for my son, congratulating him on his graduation! In this world today who does that?! They do! Highly recommend

Elevators were terrible. The pull out couch was broken so we had 2 kids that slept on the floor. Location and View was great but glad we only stayed one night.

Clean room, comfy bed. The SHOWER was AMAZING! I was able to wash some clothing quickly before a show. It's located in a perfect place close to food places, and a short walk to bus stops that can take you to the subway lines. The restaurants by the place are also really nice. It was perfect stay and comfortable.

Terrible.