“Went to check in.
Staff asked for name then took key and took us to the room. Then left without any explanation or instructions. So poor communication when checking in. When checking in we stood at bar next to the radio which was very loud and I am deaf and couldn't hear or understand the staff.
Staff rushed to the room before we got to bottom of the stairs.
Stairs are very steep and wonky which is very dangerous but not good for people who are unsteady on their feet.
Room:
Big room and big……
“Went to check in.
Staff asked for name then took key and took us to the room. Then left without any explanation or instructions. So poor communication when checking in. When checking in we stood at bar next to the radio which was very loud and I am deaf and couldn't hear or understand the staff.
Staff rushed to the room before we got to bottom of the stairs.
Stairs are very steep and wonky which is very dangerous but not good for people who are unsteady on their feet.
Room:
Big room and big……
Michael