6/10 一般
Carolyn，East Islip
团体旅客
2026 年 2 月 19 日
满意：住宿条件和设施，清洁度
I was very disappointed with the Barcelo hotel. I have always wanted to go to Aruba, and this was not the experience I expected
When I checked in at the lobby desk, nobody told me I had a separate concierge check-in on the ninth floor as a royal guest. There was very little information given to me about the perks of being a royal guest, such as a specific bar on the beach, or assistance with reservations. We were unable to get reservations to eat at the hotel many nights and had to eat on our own in town, even though we had paid for an in all inclusive experience. The food we did eat was not very good, esp. the main building buffet and the royal restaurant on the. 9th floor. Jason, the waiter at the sushi restaurant continually attempted to be funny, but came off as very obnoxious, the woman in the towel kiosk was also very rude, and I found the Spanish woman at the first desk in the royal reception also to be a bit disinterested . The other woman at the royal reception, I believe her name was Stephanie was very helpful and pleasant. Trying to get a drink at the lobby bar took about 15 to 20 minutes of standing there waiting for them to serve you and there were three bartenders working and it wasn’t that busy. Any of the drinks I had from the bar tasted watered down.
They only came to turn down our beds the first night and I was already in bed so they didn’t do it that night. I never saw them again.
I definitely do NOT think the Barcelo was worth the money I paid.
Carolyn
2026 年 2 月入住 4 晚
