Northwestern New Mexico Vacations from $515

THIS PLACE IS A SCAM!!! NO telling who actually owns this property, you'll never be able to speak to a manager, only an answering service that creates a "ticket" for someone else to process or "investigate". In my case, I spent 1 night by myself. After I checked out I received and email notifying me that "a dog was observed on the premises" during my time there and I was being charged a $50 fee "in accordance with their pet policy." Problem is I did not have a dog or any living being other than myself on the premises. I emailed back telling them this, but no response. After returning home, I called the number they provide for assistance. I got the answering service who kept telling me they "didn't understand" everything I was saying. They asked me to screenshot and text them a photo of the $50 charge. I did this and "someone" (no idea who I'm dealing with) texted me they would review their camera footage. Then they apologized and said the pet fee had been refunded. They sent me a receipt showing my $300 Visa deposit, then a credit to someone else's Mastercard for the $50. They kept saying they sent my refund to my MC, but I did not use a Mastercard. They told me two cards were used. I only used one card. They said they needed to connect with the "team" to verify and they would follow up. Its been a week now, and ZERO follow up, and even worse, I have suddenly received a SECOND $50 charge to my Visa Card. WHAT A BUNCH OF IDIOTS. Turning this over to my attorney.

Excellent location

I've stayed at 100's of hotels in my life. The rude attitudes of the front desk staff were beyond belief. 1. Check-in: Was greeted, gave my name and CC. the person say she couldn't find my reservation so she asked me for the number. She then announced "all of you 3rd party bookings never have any information so I'll need everything (keeing in mind she had my drivers license in her hand. 2. One key worked, one didn't. I took it to the front desk for replacment. The man ran it through the machine and told me it was good. I go back upstairs and the same thing. I go back downstairs and ask him for a new key. He snaps (yes snaps) at me "It's not the key it's the lock, it needs new batteries, I've called maintenance." I again asked for a different keyand he said" No! I told you maintenance was coming." We waited an hour, called downstairs and asked where maintenance was. We go out to the hall and the manager was outside. He tried both keys and said "This one is bad and needs replaced" We go back downstairs and he replaces the key with a new one that works. Total waste of our time. 3. Our room was in the middle of a block of rooms reserved for a large wedding party. All night Firday there were people in the hall with doors slamming all night. Saturday evening was hell. The reception was in the presidents suite 3 doors down. The hall was filled with people. We asked to be moved and they said they could only downgrade and we couldn't complain about the room.