Northwestern New Mexico Vacations from $394

Zazz is jazzy and fun! Easy checkin and a funky east central vibe. The well-appointed motel room was the perfect balance of exotic and local, low rider and jalopy, speakeasy and bright neon. What a night!

We could only tolerate staying at the hotel for approximately three and a half hours before leaving because of the room’s unacceptable condition. The paint was old and chipped, the bathroom was not clean, the fans did not work, the bathtub needed replacement, and the sinks would not drain. There was also only one chair where there should have been two. We called the front desk for assistance, but nothing was done to resolve these issues. The property seems to be aiming for a rustic yet modern appearance, but the condition of our room reflected inadequate maintenance. Management needs to invest in cleaning, repairs, and upkeep to bring the property up to the standard guests reasonably expect. Because these conditions caused us to leave after only three and a half hours, we are requesting a full refund. Please confirm how this request will be handled and when we can expect reimbursement. We are glad we purchased travel insurance and will review that coverage if needed.

From the welcome cookies and fruit bowl to the butler service offering coffee or tea and chocolates at turn down to the fantastic wine and cheese evening hour to the full continental breakfast, our stay was wonderful. Every detail was thoughtful and the staff could not have been more welcoming. The shuttle service is a nice amenity as well. Beds were luxurious and the room was larger than most newer hotels today. Loved the fireplace in the room. There are so many walkable shops and restaurants in the area. The Native American art collection in this hotel is amazing.

beautiful building, friendly staff, nice amenities and location. very relaxing stay.