Old Man of Coniston Tours

First of all we turned up 5 minutes after 6pm due to traffic. And when we arrived the reception was closed when the hours clearly say 24hr. We attempted to contact the property manager and there was no answer. Me and my friends then had to contact a virtual agent who was no use and told us what we already know. So me and my two friends who are 18 were unable to get into the apartment and we had no money to book another one we were stranded in liverpool all night with our luggage.