Ontario Vacations from $416

My room wasn’t ready when we arrived at 4pm. Trainee started to check us in. 20 minutes later we were still standing at reception. I asked what the hold up was and was told there wasn’t a room with a balcony which is what I reserved. Trainee wasn’t sure what to do. I asked for a manager. Waited for her to come out of the back room even tho I could see her standing there. She asked what the issue was and I told her what I was told. She said “well we were fully booked last night and the rooms don’t magically get cleaned. Room was being cleaned now and we will have to wait” She was rude, unprofessional and didn’t even offer an apology. We waited a total of 90 minutes before the rooms became available. I was then asked to make a payment even thoough I already paid for the room. Room had a smell, toilet didn’t flush properly, there was no phone in the room so couldn’t reach reception unless we went down. Would not recommend this place.