"I was upgraded by the helpful ladies at reception and offered late checkout given that it was a slower period of the year. There was a problem with the safe in my room and someone came to the rescue within minutes! The friendly bar/restaurant staff enhanced my stay on a frigid December night. The lobby was being renovated so it wasn’t in its usual old school elegant state. Given the hotel’s proximity to restaurants and places of interest, I would definitely recommend the Lord Elgin when visiting Ottawa."
