Nice Hotel, but stay was horrible
Posted Aug 7, 2016
We checked in quickly at 9:00 PM on a Friday so we could get a good night's rest before attending the Antiques Roadshow the next morning. It was perfect until 2:00 AM when 7 guys came back to their room next door drunk. They were obnoxiously loud and swearing both in the room and on the balcony. We asked them to quiet down and they said ok and carried on just the same. Two calls to the desk downstairs got us nowhere as well.
We got up at 3:00 since we could not sleep and got dressed and ready for a 9:00 AM entry time. We were told by the front desk they had called the police 2 times to help with these guys, but they didn't show. We also learned they had an on-going problem with these guests but were unable to evict them for some reason.
My question is, why would the hotel place people next door to these jerks if they were a constant, continual problem? There were plenty of other rooms available.
This made our much anticipated trip to the ARoadshow a very tired and exhausting experience. One we had looked forward to for months.
The hotel needs to have some method of dealing with situations such as this other than calling the police. I feel we should have been offered another room at the first call we made or they could have comped or reduced the charge on our room.
My 'overall rate' of hotel is based on the fact we were there for one night's sleep and could not even get that.