Ratings based on 1,661 Verified Reviews

4.1 out of 5
91% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Not for Wi Fi users

Posted May 27, 2017
Pros: Location....easy walking
Cons: WI FI
Location: Walk to Seine
Rooms pleasant and location very good. BUT frustration entire time was communicating with family and friends. WI FI not functioning in rooms. Had to go to first floor outside of room.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Very comfortable-loved location

Posted May 23, 2017
Pros: Staff were all very nice. Close to everything. Free coffee. Purified water which we filled up our water bottles for our outings. Amenities Room.
Cons: Being that we are Canadian, the breakfast was a bit pricey (16 euros each).
Location: Very central location. Forum des Halles mall right next door. Restaurants, cafes, grocery stores are all right outside your door.
My husband and I were here for our anniversary. It was our first time in Paris and we're so glad we stayed at Citadines. Staff are all very nice. They have a coffee machine (espresso, café latte, regular coffee) in lobby and water (which we would fill up our water bottles for our outings). Didn't have to buy water. We had a Deluxe Studio which all face the water fountain - loved hearing the water and the birds chirping. Although your room is not serviced until after 4 days that you are there, they have an Amenities Room which you can go in freely anytime and pick up towels, toilet paper, etc. - anything that is currently in your room. This is a very carefree hotel and we loved the fact that we could do this. We used the gym a few times and it is adequate. The kitchenette was also nice to have although we did not cook like we thought we would. There are so many restaurants and bistros around that honestly you don't have to cook! We would pick up a baguette, some cold cuts, cheese, olives, spreads, a bottle of wine and Voila ! dinner is served. You cannot go wrong staying here. My husband is picky and he loved staying here. If we return to Paris, this is where we will stay again. We walked to Notre Dame, the Louvre, Saint Chappelle church, etc. From this location, you can walk anywhere and also very easy to use the Metro. Also, there is the Forum des Halles shopping centre right next door which was convenient to have. All in all a wonderful stay at Citadines!
Comment from Hotel Management
May 24, 2017 by Gemma , Hotel Management
Annie,thank you very much for your recent feedback and for choosing Citadines les halles for visiting Paris. We were delighted with your feedback regarding your recent stay and have shared your compliments with our team. Your compliments inspire us to continually provide and improve the level of service that residents have come to expect. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any of our serviced residences. Au revoir!
4 out of 5
Recommended
for Everyone
by A verified traveler from Dearborn Mi

Very convenient location.

Posted May 22, 2017
Pros: Very helpful staff. Ability to securely store luggage if you arrive before check in or leave after check out. Nice rooms with everything you need.
Location: See above
As well as being a nice property the location is great. Just around the corner from shopping (Les Halles), Metro and RER station, and many restaurants. Also an easy walk to the Louvre, Notre Dame and Centrer de Pompidou. Although there is an on-site breakfast available - explore the surrounding area for outstanding options.
Comment from Hotel Management
May 24, 2017 by Gemma , Hotel Management
Thank you Judy, we were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. From all of us, we look forward to welcoming you again at any one of our serviced residences.
3 out of 5
by A verified traveler from Seattle WA

Bypass this Citadines Les Halles

Posted May 18, 2017
Hard to find location even if you are right on top of it. In 2015 we stayed at Citadines Aparthotel St Germain de Pres in the Latin Quarter right on the Seine river close to Pont Neuf which we loved even if rooms were a little more dated at that Citadines. Rooms are clean but at this price point in Paris its alll pretty sparse and minimalistic but 300 sq ft w minimal kitchen facilities we find both hotels very functional. The staff at Citadines les halles need some serious re-training ... barely a bonjour or a thanks for staying with us, snotty front desk personnel who can barely tear their faces away from their computers as if they were security monitoring the premises even when it was just us in the lobby. One tall dark and handsome front desk manager was most kind and gracious but he was truly the exception. At odd inconsistent times they lock the front sliding glass doors ( maybe fearing the homeless would steal free teabags from the lobby?) My husband and i returned one afternoon loaded down with shopping bags and backpacks n my husband put one finger between the doors to trigger them to open and a female staff member at the front desk yelled at us in front of other guests that if we break the front door they eould charge us for it. At an average $280 US per night I was a tad peeved. The non-front desk staff are super friendly like maids and cleaners. Overall i would go back to the other nicer Citadines St Germain de pres. I dont need to feel like an unwelcome guest.
Comment from Hotel Management
May 21, 2017 by EB, Hotel Management
Dear Guest, Greetings from Citadines Les Halles and thank for your nice comment regarding our location. Regarding our staff we have a lot of positive feedback so we are little bit surprise, we will have talk with the team to undestrand what happen. We hope to welcome you again and you will see that our team is nice and very helpfull :) Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from cambridge, uk

Well located apartment/room

Posted May 15, 2017
Great location and facilities. Our room looked onto vibrant square - noisy with windows open but didn't bother us. (I think ours was one of the premium rooms - some of the smaller rooms appeared to look onto the inner courtyard). We were right next to the lifts which we could hear, so not good for light sleepers but again it did not bother us. We really enjoyed our stay and the room was great - only there for 2 nights but could happily stay longer. Huge shopping centre with RER train station nearby, also metro, bars and cafes. Would definitely recommend.
Comment from Hotel Management
May 18, 2017 by EB, Hotel Management
Dear guest, Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to see you again in our residence Citadines Les Halles.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2017
We had a great time.
Comment from Hotel Management
May 11, 2017 by EB, Hotel Management
Dear Guest, Thank you for your positive feedback. We hope to welcome you again soon in Citadines Les Halles.
3 out of 5
by A verified traveler from South Wales

Amended our booking with no forward warning

Posted May 8, 2017
We arrived (as scheduled) around 11.30pm to check into our 3 prebooked rooms. Only to be told they couldn't offer us that and could only offer us 2 of the rooms we'd booked and then 2 smaller options. The reason we booked this particular hotel was because we could get 3 rooms of 4 so it was incredibly disappointing to get there and be told that wasn't the case. Particularly when I'd been in regular contact with the hotel prior to arrival. Quite disappointed with the service. we were told we would be issued vouchers for breakfast to compensate us and they didn't materialise.
Comment from Hotel Management
May 11, 2017 by EB, Hotel Management
Dear Tara, Thank you for your feedback. We read with much concern about the unpleasant experience you encountered during your previous stay with us and we are sorry to learn that we were not able to make your stay more comfortable. We have brought each points raised to the immediate attention of the respective department head for improvements. Because of your late check-in and an error on your voucher we are sorry that we can't accomadate your 4 X 1bedroom , our staff try to found a solution but sorry that he wasn't good for you. The purpose is to ensure that his concerns are addressed promptly with the objective of making his stay with us a pleasant one. In this instance, the management of the property was unaware of the incident and is very sorry to learn that you were left with an unpleasant experience. We hope that you would reconsider staying with us again, giving us another opportunity to serve you better.
4 out of 5
Recommended
for Everyone
by A verified traveler

Short-term apartment style living

Posted May 5, 2017
Pros: Room was spacious.
Cons: Other front desk staff not as efficient. Waited 10 mins watching one staff person enter data into the computer never looking up at me / guests in line
Location: Near two subways / close to the train to Disneyland. Be aware of your surroundings and belongings. We encountered pickpocketers on the train: teens,
We only stayed 3 nights and this place was suitable for that time. There is construction around the location so our taxi driver dropped us off around the corner. Jeffrey at the front desk provided friendly, exceptional service in checking us in. The room was spacious including a bedroom with two twin beds, a sitting/living room, kitchenette and separate toilet room from the shower / sink room. Coffee and tea are available in the lobby area.
Comment from Hotel Management
May 7, 2017 by EB, Hotel Management
Bonjour, Thank you so much for your positive feedback. We are happy that you enjoy our location and our staff. Little tips, for the taxi, our street is pedestrian, you need to give the adresse : 37 rue saint honoré 75001 Paris to the driver. We hope to welcome you again. Best regards. Front Desk
3 out of 5
by A verified traveler from Lagos, Nigeria

The hotel is right next door to a mall

Posted May 3, 2017
The hotel is right next to a mall was was closed because of May 1. The room are quite small but is equipped with a small kitchenette. Great location the staff are not so friendly. Did not get any +VIP offers from them, it was not even acknowledged.
Comment from Hotel Management
May 3, 2017 by gemma, Hotel Management
Thank you for your feedback. We always consider the comfort of our residents of utmost importance and we would have been glad to show you other apartments if your discomfort was made known to us during your stay. We apologize that we were unable to make you feel more at home and comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Fully equipped rooms in central location

Posted Apr 29, 2017
Pros: Great location and reasonable rate for Paris prices. Facilities were excellent and rooms were spotless.
Cons: Tea and coffee provided in rooms. Coffe machine was in lobby but it is nice to have your own in the room. Seems to be the norm though in Europe?
Location: Short walk to Les Halles shopping centre. Multiple metro stations closely. Has small convenience store right next door. George Pompidou museum closeby
Staff were very helpful and friendly. Explained all details when checking in. Paid city tax upfront compared to when checking out like most hotels. Had booked a double bed but was unfortunately given 2 X single beds which didn't impress my girlfriend and myself. No explanation was given why my reservation for a queen bed wasn't available? It seemed strange that when given a twin share apartment the two beds were stuck together not apart? This would seem a strange arrangement for two people travelling together who aren't a couple. The long headboard and placement of the bedside tables in the room clearly indicate that it was intended for a double bed so why the hotel has chosen not to purchase one for that room is quite bizarre? Unfortunately it was very noisy most nights outside to due to people congregating around the fountain in the square, drinking, yelling, skateboarding and sometimes playing loud music.
Comment from Hotel Management
May 3, 2017 by Gem, Hotel Management
Thank you for your for sharing your stay experience with us. We are happy to know that you liked Citadines product and that you enjoyed Paris thanks to the good location. We acknowledge your feedback regarding the bed and we are sorry not having satisfied your request. You help us to identify areas of improvement so be assured that we are following the items.