Ratings based on 171 Verified Reviews

4.2 out of 5
94% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, Wa

Decent

Posted Feb 14, 2017
Room seemed darker in person compared to the pictures shown. No shower curtain, so it was hard to shower without avoiding splashes outside of the tub, then the room smelled because the floor towel was soaked. Coffee machine was a bonus. Overall a decent hotel.
Comment from Hotel Management
Feb 18, 2017 by The Management, Hotel Management
Dear Ms Judy, Thank you for sharing your experience at Citadines Tour Eiffel Paris. Our goal is to always provide the most enjoyable and memorable cruise vacation experience for our guests, so it is helpful to review feedback, such as yours, in order to measure the success of our efforts. We look forward to welcoming you again soon. Sincerely yours,
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Very pleasantly surprised!

Posted Jan 28, 2017
On first impressions from the street and it's location in Paris, in the 15th by the above ground metro line, I did approach the apartment hotel with some hesitation. Inside however, though basic and a bit characterless, the arrivals area was clean, secure, warm and tidy (and always manned). My check in was very early and I was accommodated. After a 30 hour journey I wanted to nap but knew I had to fight off jet lag so I set off to pound the pavement and get my bearings. The Tour Eiffel is a very pleasant ten minute stroll - I could see it from my studio room - so I already had it as a navigation landmark for my wanderings. I stayed 8 days / 7nights. All my requests for laundry/urgent suit pressing for meetings check out requests etc we're all handled eagerly and in a friendly manner. Alexis was particularly helpful. thank you. All in all I enjoyed returning to my cozy and well laid out little studio each day. It must be stressed this is a serviced apartment, not a hotel so the trimmings of room service and room cleaning are not offered (the latter only when staying a week at a time). A few things to consider - the proximity to the metro is fantastic - literally half a dozen steps from the front door. Downside? The trains begin quite early so if you're a light sleeper, or wrestling jet lag, it can be a bit of a problem with setting a new sleep routine....and the noise between rooms does carry. I heard a baby crying etc - it's fine m if you're rarely there though!
Comment from Hotel Management
Jan 31, 2017 by Andre, Hotel Management
Dear Mr. Owen, Thank you for your review. We are glad that you enjoyed your stay at Citadines Tour Eiffel. We do apologiwe if there was any noise you could hear external to your room. I would like to invite you once more to visit us in Paris and next time we will be able to give you a quieter room in a higher floor, this way you will not hear the train. As per the baby, if it is an incessant problem we can change you rooms in order to give you the confort you deserve. If you have any futher query or comment do not hesitate to send us a message as every comments help us to improve our service. Kind regrads, Andre Falcao Front Desk
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel stay and Taxi

Posted Jan 12, 2017
Pros: Help reception staff and clean rooms
Cons: Check in delay and if the Hotel charge booking fees for ordering a taxi
Location: Central Paris what more can I say!
Overall the hotel was great the reception staff are always really helpful. We have stayed at this hotel before. Only two complaints; 1. Check in was delayed and considering we were paying 328 euros for the room this was very disappointing. 2. We asked the Hotel to book us a taxi to the train station on the 5th January at 3pm, when we were leaving. We have done this before and the cost is usually around 15-20 Euros. Well the taxi driver the hotel booked took the longest way to the station. He even drove behind buses to the delay the journey even more. He then tried to over charge us and stated it was the hotel’s fault, they add the extra charge on, it’s a booking fee. He made us VERY LATE for our train and we were seated with only 13 minutes remaining. It would be good to know if the hotel does chard to book taxi’s?
Comment from Hotel Management
Jan 15, 2017 by The Management, Hotel Management
Dear Anonymous Guest, Thank you for sharing your experience at Citadines Tour Eiffel. Thank you again for you fidelity and your kind words will be shared with the whole staff. Regarding the check-in delay, we would like to truly apologize although it was the busy New Year holiday. Furthermore, after double checking, you transfer to the airport has been taken over by G7 which is the biggest local taxi company and it sounds like you, unfortunately, dealt with one of the very very few dishonest taxi drivers of this serious company. Indeed, hotels or hotel staffs would never charge any fee to book a taxi for obvious reasons of integrity and because it is simply about service. We truly look forward to welcoming you soon again. Sincerely yours,
5 out of 5
Recommended
for Families
by A verified traveler from Chester

Spotless Hotel and Great Location

Posted Jan 10, 2017
Pros: Clean and comfy
Cons: Nothing from my visit
Location: Easy access to all main attractions, walking, metro and train lines.
I cancelled my original hotel after reading some more updated reviews and booked this one instead and I'm so glad I did. The room was spotless. The beds were comfy and the kitchen well stocked. The reception were friendly and helpful and the location was perfect for either walking or the metro, which is right outside. Eiffel Tower is approx 10 minutes away. Would definitely stay here again.
Comment from Hotel Management
Jan 31, 2017 by Andre, Hotel Management
Dear Shelly, We are glad to hear that you enjoyed your stay at Citadines Tour Eiffel. We have always our doos open to welcome you back to Paris. Kind regards, Andre Falcao Front Desk
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Nice hotel extremely close to underground

Posted Dec 16, 2016
Nice room and good location, except the Tour Eiffel view is not that nice as I expected, also the picture has a balcony but my room has no balcony.
Comment from Hotel Management
Dec 18, 2016 by The Direction, Hotel Management
Dear Cherry, Thank you for sharing your feedback. We are glad to learn that you enjoyed your stay at Citadines Tour Eiffel. The Studio shown on the picture belongs to the category "Studio with Eiffel Tower view" which guarantees a higher floor and a view, additional features such as balconies are subject to availability on arrival. Sincerely yours,
5 out of 5
Recommended
for Everyone
by A verified traveler from El Salvador

Nice and clean

Posted Nov 29, 2016
Very nice room and friendly staff they even helped us print the pass for the bus tour and the staff speak many languages is located about 6 - 7 blocks from the Eiffel Tower and there are plenty options to eat and shop around
Comment from Hotel Management
Dec 18, 2016 by The Direction, Hotel Management
Dear Guest, Thank you for sharing your feedback. We are very glad to hear that you enjoyed your stay at Citadines Tour Eiffel. Please be sure that your kind words will be shared with the entire team. We look forward to welcoming you again. Sincerely yours,
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Close to great sight seeing!

Posted Nov 23, 2016
Enjoyed our stay it was beautiful! Hotel was close to many attractions !
Comment from Hotel Management
Nov 27, 2016 by Andre, Hotel Management
Dear Julie, I hope you find yourself well. We are glad you enjoyed your stay at Citadines Tour Eiffel. Best regards, Andre Falcao Front Desk
5 out of 5
Recommended
for Everyone
by A verified traveler from Debary, United States of America

Excellent location

Posted Nov 22, 2016
Excellent location , nice hotel, clean room , good breakfast
Comment from Hotel Management
Nov 27, 2016 by Andre, Hotel Management
Dear Rafee Ameen Al, Thank you for your feedback. I hope you had a pleasant stay and that we have the chance to welcome you back in Paris. Kind regards, Andre Falcao Front Desk
4 out of 5
Recommended
for Everyone
by A verified traveler from Bogota, Colombia

Great Location near Eiffel Tower and Metro

Posted Nov 18, 2016
Pros: Location - Kitchenette - convenience.
Cons: Breakfeast could be a little bit better - but again with the Kitchenette, bakery, Cafe's in front - it was really not that important.
Location: 10 min from Eiffel Tower - in front of the Metro. What else do you need?
A great experience! Had room view with the Eiffel Tower. Very useful Kitchenette and MetroPrix (supermarket) just around the corner. In front of the Metro (subway) which is great since Paris has an awesome subway system and you can save a lot of time. 10 minute walk max to the Eiffel Tower. Restaurants nearby. Great location.
Comment from Hotel Management
Nov 29, 2016 by Andre, Hotel Management
Dear Juan, Hope you find yourself well. I am glad you enjoyed your stay in Paris. Every feedback is important to us, therefore if you wish to let us know what you would like to find fr breakfast the next time you come to Paris, we will be glad to take it in consideration. Best regards, Andre Falcao Front Desk
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Met expectations

Posted Nov 14, 2016
Pros: Great location, spacious room, everything you need at your fingertips. Bed was very comfortable. Metro right outside the door. Complimentary coffee/hot chocolate available 24/7 in the lobby.
Cons: I was very satisfied as it met my expectations, no complaints.
Location: I could see the top of the Eiffel Tower from my room, lots of shopping nearby, great bakeries and an open-air market on Sunday starting at the door.
Comment from Hotel Management
Dec 25, 2016 by Andre Falcao, Hotel Management
Dear Guest, Thank you for your review. We are pleased that you enjoyed your stay at Citadines Tour Eiffel. Do not hesitate to contact us if you wish to visit Paris once more. Warm regards, Andre Falcao Front Desk