Payallar Vacations from $1,158

Pool area v clean Buffet food is fresh, healthy ingredients Staff are professional Winter season trip was very relaxing There are fun light activities to join too if you wish

Great place to stay, Clean room. wonderful staff, speak English, Russian and Turkish.

Outdated rooms, unfriendly staff

The property, food and service are amazing. We really enjoyed it. Overall we are very satisfied with the resort and enjoyed our holiday. Some recommendations: 1) although heated, we found the pool not warm enough, 2) the quality if cocktail can be better, we found most of them too sweet, i.e they add sugar to mojito

The shower in the room would not drain which meant as a family of 4 we were not able to shower on the same night as it took an hour or so for the shower to drain before the next person could go in. I personally was not able to shower for the first two days. In addition, the ventilation in the room was poor and when we woke up in the morning after the first night all we smelt was cigarette smoke. Despite making a complaint to front desk we were not offered a change of room. It took 2 days of complaining before Yasin at guest relation was able to listen to us and find us another room. He was brilliant and he is an asset to the hotel but we wish more staff had the same approach to customer relations. We were not offered our 30% spa voucher nor a room upgrade based on our Expedia tier. The rooms were not cleaned everyday and when it was we still had to call for towels as only 2 were in the room each time.The pools were amazing and the children had a great time. The 5 star rating is not a true reflection of the hotel. Overall it was not a pleasant experience and we would not recommend this hotel to others.