Pelequen Vacations from $633

Good economy hotel

Good location for visiting the sights of the central city. The room was very spacious, with a small kitchen and living space separate from the bedroom. The breakfast had a good range and was well stocked. The rooftop bar was a good spot for a refreshment after a day exploring the sights. The only negative was that our we could hear the noise from the bar in our 5th floor room.

El Apart Hotel tiene una buena ubicación y las habitaciones son bonitas, luminosas y a pesar de dar a una calle con tráfico, el aislamiento acústico es muy bueno. El personal es súper amable. El punto débil a mejorar es la comunicación: No respondieron a ninguno de mis mensajes vía esta aplicación, ni tampoco me enviaros las instrucciones de llegada 48h antes como indicaron. Les contacté por WhatsApp y ahí si respondieron adecuadamente. Las indicaciones de entrada si la cafetería está cerrada son confusas.

Stayed at NH Ciudad de Santiago and unfortunately the experience was disappointing. The main issue was the consistently poor customer service from reception staff, who often appeared uninterested and unhelpful. We also experienced maintenance issues on arrival, including a heater that was not working and required attention from maintenance. On our second day, our room was not serviced or cleaned, which meant basic items such as coffee pods were not replenished. When we later requested replacement pods, what should have been a simple request became unnecessarily difficult. None of the issues were major on their own, but together they created the impression that guest service was not a priority. The hotel has a good location and comfortable rooms, but the overall level of hospitality did not match the price paid.

Todo bien excelente el servicio