1/5 Terrible
Verified traveler
26 Feb 2021
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was stained and floors were filthy dirty, I had to clean up and rechange the sheets myself with my own that I bought. It's smelled horrible and the bathroom faucet was ready to fall off at any given moment. But that's not the worst part. I saw a bedbug crawling across the floor and immediately called down to the front desk. The young man who was working came up to my room to check if it was a bed bug and confirmed my fears. Eww. Mind you I had my 2 babies there with me (5 and 3 years old). They ended up refunding me the money that I had spent to them and said they would changed my room but never did. Had someone from staff come up and check the beds and sheets in the am and he found someone's old bra and panties stashed under the mattress but didn't remove it. The next day as I was checking out they tried to charge me for the night I was there that was supposed to be free. Me and the general manager exchanged words and the moment I said bedbugs in the lobby she told me everything was free like they said before and told me to leave immediately and told her staff to begin taking my belongings and place them outside. Of course I read his ass and hers and he didn't touch my things. But it was horrible and I left everything that I brought there right in that room after seeing that bed bug. Even all my kids toys and most of our clothes
Stayed 2 nights in Feb 2021
