This was by far the worst check-in I have ever experienced! Upon arrival after 3pm, the designated time, there was already a line out the door. For some reason Tru By Hilton Scottsdale Salt River felt one employee in the front was sufficient. When asked about it, we were told that the other employee and the manager were on break. The family in front of me told me they had been waiting over an hour and the couple at the front of the line were just chatting with the employee. Many people in that line were pressed for time and needed to get ready for events, myself for a wedding. Because it took so long I had to begin getting ready in the lobby bathroom, which was not very clean. When we finally made it to the front, there was no apology for the long wait, no acknowledgment of anything. The room was nothing special and did not make up for the horrible experience just trying to get into the room! Would not recommend.