Ratings based on 151 Verified Reviews

4.0 out of 5
85% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
for Everyone
by A verified traveler from Kitzingen, Germany

OK hotel close to the beach

Posted Dec 2, 2016
Pros: Close to the beach
Cons: Cleanlines
Location: Karon beach, busy but not like Patong, clean water
Hotel was once very good, now old and not well mainteined, but overal ok for the money.
4 out of 5
for Everyone
by A verified traveler from Sydney

Second time around just a good

Posted Oct 29, 2016 on Lastminute
Pros: All of the staff at Karona were beautiful and full of chatter and laughter - right down the the buffet chefs. The rooms are spacious and the aircon is wonderfully cold if that's what you enjoy. We received a beautiful fruit plate the day before we left as a thank you for our stay also. This was my second stay and I would go back again
Cons: There are no lifts here, which was not a concern for us, but could be for some travellers.
Location: Only a couple of mins walk to the beach, taxi/tuk tuk rank and food. Dino park mini golf within a 5 min walk with Kata and Karon markets close by also
3 out of 5
for Everyone
by A verified traveler from Australia

Get what you pay for

Posted Oct 15, 2016
Pros: Staff very helpful and courteous
Cons: Lack of general building maintenance and comfortable chairs, bed, pillows
Location: Excellent position to all restaurants and transportation and beach.
Room needs to be made more comfortable with some chairs. Softer beds and pillows. General appearance of hotel needs some improvement with some painting and cleaning. Staff were very helpful.
4 out of 5
by A verified traveler

Posted Jun 8, 2016 on Hotels
Long story short, the hotel staff took care of my injuries from a motorcycle accident earlier that day. They helped clean me up and get me bandaged. One staff member told me to go to a clinic, but another friendly staff person actually assisted me.
2 out of 5
by Sarah from Preston

Beautiful hotel great location, service a let down

Posted Dec 7, 2015 on Hotels
This is a beautiful hotel, lovely location in a quiet part of Karon Beach. The rooms were roomy and well decorated, the pool, restaurant and bar area spacious and well kept. It is a shame that during my stay the hotel was let down by the service. I was given a room that did not lock from the inside; you could only lock the room using the safety chain, which was loose on the door frame and when the chain was secured and the door open there was a gap of a few inches between the door frame and the door, that a person could put their hand through. Obviously I was worried being a female on her own - I asked for a room with a lockable door and after a struggle I was given a room that also did not lock from the inside but had a more secure chain; better but not ideal. On my final night I asked reception to book me a taxi to the airport and they actually refused, saying there was no need to book a taxi as there would be taxis on duty from 5am. I asked if I could have a taxi anyway to be safe and they refused to book me one. Next morning I went outside at 6am and of course no taxis. The staff then told me that if I hadn't booked a taxi how could I expect there to be one, and that guests should book taxis themselves. I am sorry to say that this is very poor service from a hotel, especially given that I am a woman by myself. It is a shame as the hotel is beautiful but during my stay it was sadly let down by the staff. I will not be recommending this hotel.
3 out of 5
by A verified traveler from Australia

Great Location

Posted Nov 10, 2015
Pros: Friendly staff and great location.
Cons: As mentioned the hotel could do with an update. Would be great to have chairs on the balcony.
Location: Everything is within walking distance. Surf, swim, snorkel, shop, eat out and entertainment all just around the corner.
Hotel was located close to beach, shopping and restaurants. The hotel itself is in need of renovation, but you get what you pay for and for the price the hotel is ok! Unfortunately we had a room at the front of the resort and were kept awake by very loud music from a nearby venue.
4 out of 5
for Couples
by A verified traveler from Mandurah WA

Hotel close to Beach

Posted Aug 23, 2015
Pros: Staff, location, value for money
Cons: Lay out of room,now having toilet and shower located in bedroom with glass screens around both.
Location: Meters from main street with shops and Restaurants
Value for money Hotel, close to beach and shops, large sliding window to room would benefit from "net/sheer" curtains as well as block out curtains, giving privacy in room but allowing heavy curtains to be open
4 out of 5
by A verified traveler

Nice rooms - terrible internet - rude staff

Posted Jul 21, 2015 on Hotels
We enjoyed our stay in Karona hotel. The room was spacious and really nice. However, we found the staff rude and not very willing to help us. The neighborhood is nice with many restaurants. The WiFi was one of the worst services we have seen provided in hotels. It was really slow and we had to go outside to cafes to be online. The breakfast was exceptional.
4 out of 5
by Ryan from USA

Average stay

Posted May 28, 2015 on Hotels
Very relaxing stay. The two pools are very nice and the overall feeling at the resort is layed back and chill. I didnt like that the pools were closed at 7PM as it seems a little early. Our room wasnt in the newer building so we really didnt have much of a veiw of anything. The room was nice, but I believe this was the hardest bed we encountered during our 10 days in Thailand (they were all hard compared to USA standards). The Breakfast was just OK, nothing to special. We were at Breakfast at 6:30 because we had a fairy to catch, but they were still setting up and it took about 15 minutes to even provide glasses to get a drink. I liked the location as it was only a 2 minute walk to the beach, and maybe 5 minutes to restaurants in town.
4 out of 5
for Everyone
by A verified traveler

Posted May 2, 2015
Staff was awesome, close to beach, great breakfast, family friendly. Will come back for more!