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Overview of Redwood Inn and Suites

Overall score and ratings

3.4
Rating 5 - Excellent. 7 out of 27 reviews
5 - Excellent 26%
Rating 4 - Good. 8 out of 27 reviews
4 - Good 30%
Rating 3 - Okay. 5 out of 27 reviews
3 - Okay 19%
Rating 2 - Poor. 3 out of 27 reviews
2 - Poor 11%
Rating 1 - Terrible. 4 out of 27 reviews
1 - Terrible 15%

3.8/5

Cleanliness

3.3/5

Staff & service

2.5/5

Amenities

3.4/5

Property conditions & facilities

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service
I can’t really say anything bad about this place. It’s cheap. Pretty clean and had the basics. Mattress was a little hard both other than that no complaints.
Stayed 1 night in Jul 2020

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short and Sweet
Was looking for a place to stay close to my fiance's parents. The price was great and the room was well kept. Would stay there again next time we are in town.
Stayed 3 nights in Jun 2020

1/5 Terrible

Stayed 1 night in Jun 2020

4/5 Good

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peasant
Stay was fairly pleasant. Overall it was worth the money and i would stay there again
Stayed 1 night in Jun 2020

2/5 Poor

Disliked: Staff & service
Was met with suspicion at the counter
To be fair, I never actually stayed, I entered the room with a couple of my dogs and was promptly kicked out, no compromise, no discussion, goodbye. When I arrived the woman behind the counter looked suspiciously at me, not believing I'd actually made a reservation, so I showed my confirmation number and she reluctantly gave me a key. The hotel is online as dog friendly, and no I did not specify that I had dogs when I checked in, but I'd stayed in hotels of this quality in the past with dogs and was never asked size, weight or number of dogs. Bad assumption on my part that this would be the same, so really this is half my fault, but I'm complaining because she was so rude initially, and continued to be throughout the process. It was as if she distrusted me from the very beginning and was glad to have found a reason to kick me out. I was never rude until perhaps the very end, I took my dogs and went next door to the American Inn and Suites, where the man kindly accepted me and the dogs, and the room smelled better. Thank you kind sir next door. Long story short, don't stay here if your dogs are larger than 15 lbs and if you care about customer service.
Stayed 1 night in Jan 2020

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