Pinetop Provincial Recreation Area Tours

We were at Kicking Horse from June 24-26 and because it was before official summer holidays, not a lot of services were available. There was only one restaurant at the bottom of the hill. Cafe was not open (even though the person at the front desk told me it should be). The gondola is not working so no ability to go to the top of the mountain. My son had fun on the MTB trains on the lower half, which he got to by taking the ski lift. As for our accommodations, we were in the Palliser Lodge, which needs some maintenance. Most of the windows would not open - the opening mechanism seemed to be stripped and turning the window crank did nothing. I appreciated having a full kitchen but the stove didn’t consistently work. We also had a hot tub and I found broken glass on the balcony. A bit more care at cleaning and maintaining the rooms would make a huge difference.

The room was nice. We had difficulty doing our check-in because we didn’t receive our room number in the original texts for self checkin. I did the 24 hour text but I ended up calling the text number. About a 20-30 minutes later, I received the text. Having never done a self checkin before, I wasn’t sure if the reason I didn’t get the room number ahead was because we needed to be on the premises. After that, in the middle of the night there was a loud vibration coming through our wall. We were very near the lobby so we heard all the talking. The room was fine and the bed was comfortable, however, the pillows were ok.

The staff was phenomenal. Every staff member we encountered was professional, helpful, and friendly. The room was very clean and the beds were extremely comfy. It was also a large space, with all of the amenities you may need.