A great 3 star hotel, a poor 5 star hotel
Posted Oct 17, 2016
The hotel is modern, clean and on first appearance very good. The staff are all friendly and speak decent English.
The room was spacious, clean and had a nice modern bathroom, fairly comfortable bed of good size, TV, mini-bar, free wifi and an easy-to-use safe.
However, the heating did not work on what was a cold time in Pisa and I've been given a lame excuse that they can't turn it on until November due to local laws. Strange how other hotels didn't seem to have the same issue. It was so cold even the staff were wearing coats indoors.
No bath in our bathroom, just a shower and the toilet is so close to the sink you can't sit properly on the toilet.
The breakfast was good but the people who run the restaurant are separate to the hotel so you can't charge to the room, get room service or a bar menu. Food was OK but better out in Pisa.
As a great deal I can't complain but in my opinion if you're going to advertise yourself as a 5 star hotel then that's what you should be. As a 3 star hotel I'd have given this place a much better review, although I'm still annoyed about the heating as it was unpleasantly cold and how can you enjoy your stay if you're freezing!?