Plaka Beach Tours

An absolutely stunning property with the most proactive, helpful and attentive staff I've ever seen at a resort. Other reviews already highlight how beautiful the resort is, so thought I'd leave specific info about accessibility, as it was a lot better than I anticipated from previous info online. My wife uses a wheelchair, although can manage short distances/a few steps. Although the resort is on a slope with multiple tiers, most of the grounds are feasible for a wheelchair; going from main reception to the bungalows, most communal grounds and the route towards the beach are all slopes. To get down to the beach and the beach bar itself, there are maybe 10 steps. Similarly, to get to the buffet restaurant, there are a few steps. If you're in a situation like us, where a wheelchair is generally needed but a few steps are manageable, don't let it put you off the resort. The staff were SO helpful and kind. They pre-emptively offered taking us on the golf cart, let us park our car next to the reception, always found ways to make trips easier and even, the night before we were set to leave, had the hotel repairman repair a loose screw on the wheelchair! I can't thank the staff enough for their support; they made us feel completely relaxed and as though we had to make no compromises even with accessibility needs. Thank you.

Beautiful Hotel in a Great Location, But Some Details Let It Down We recently stayed at Castello Boutique Suites in Sissi, Crete to celebrate our anniversary, and overall, we had a very good holiday. The hotel made a wonderful gesture by upgrading us to a larger suite with a private side pool, which felt so special and really set the tone for our stay. The suite itself was stylish and comfortable, the breakfast was excellent every morning, and the staff were consistently warm, welcoming, and genuinely kind. The location couldn’t be better — just a 2-minute walk from the charming port of Sissi, with plenty of tavernas and shops nearby. That said, as this is marketed as a five-star hotel, we were a little disappointed by some details. Positives: – Thoughtful anniversary upgrade to a suite with private pool. – Beautiful, modern, and spacious room. – Fantastic location (2 minutes from Sissi port). – Excellent breakfast with plenty of choice and quality. – Friendly, professional, and welcoming staff. – Relaxed, peaceful atmosphere throughout. Negatives: – Private pool jets and lights didn’t work; nothing was fixed during our stay. – Pool needed topping up and sides had algae. – No towel hooks in the bathroom; “do not disturb” system broken. – Daily housekeeping, but balcony wasn’t cleaned in 8 nights. – Cups and glasses not refreshed — had to wash them ourselves. No blinds/curtains: poolside window let in sun at 5am, back window was lit at night, affecting sleep and

Staff was exceptionally kind and hospitable. Food was very delicious. Reception staff was very helpful. Location is great.