La Casa de la Playa by Xcaret - All Inclusive Adults Only

Photo gallery for La Casa de la Playa by Xcaret - All Inclusive Adults Only

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On the beach, white sand, beach towels, beach yoga
On the beach, white sand, beach towels, beach yoga
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers

Overview of La Casa de la Playa by Xcaret - All Inclusive Adults Only

La Casa de la Playa by Xcaret - All Inclusive Adults Only

5.0 star property

4.6/5 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • All inclusive
  • Free airport shuttle
Map
Carr. Chetumal-Puerto Juarez KM 282, Lote 023 2, 77710, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationXplor Theme Park8 min drive
  • Popular LocationXcaret Eco Theme Park10 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)11 min drive
  • Popular LocationPlayacar Golf Club18 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, La Casa de la Playa by Xcaret - All Inclusive Adults Only is on the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Xcaret Eco Theme Park and Playa del Carmen Main Beach. Traveling with kids? Don't miss Xplor Theme Park. With kayaking, snorkeling, and swimming nearby, you'll find plenty of adventures in the water.

What's nearby

  • Xplor Theme Park - 8 min drive
  • Xcaret Eco Theme Park - 10 min drive
  • Paseo del Carmen - 16 min drive
  • Playa del Carmen Maritime Terminal - 18 min drive
  • Playacar Golf Club - 18 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 60 min drive

Restaurants

  • El Gran Taco - 9 min drive
  • Perché no - 9 min drive
  • Hot Casual Food - 10 min drive
  • El Hongo - 11 min drive
  • Nativo - 11 min drive

About this property

La Casa de la Playa by Xcaret - All Inclusive Adults Only

5-star luxury hotel by the ocean
Close to Xcaret Eco Theme Park, La Casa de la Playa by Xcaret - All Inclusive Adults Only provides a free roundtrip airport shuttle, free water park access, and a swim-up bar. With a white sand beach, beach towels, and beach yoga, this hotel is the perfect place to soak up some sun. Indulge in a body wrap, a manicure/pedicure, and hydrotherapy at the onsite spa. Be sure to enjoy a meal at any of the 4 onsite restaurants. Yoga classes are offered at the 24-hour gym; the property also has a poolside bar, a grocery/convenience store, and a terrace. Free in-room WiFi is available to all guests, along with designer stores on site and a coffee shop/cafe.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with a lazy river, a waterslide, and sun loungers
  • Free self parking and valet parking
  • Free bicycle rentals, an electric car charging station, and smoke-free premises
  • A banquet hall, tour/ticket assistance, and a 24-hour front desk
Room features
All 63 individually furnished rooms boast comforts such as 24-hour room service and jetted bathtubs, in addition to thoughtful touches like private pools and premium bedding.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding and Egyptian cotton sheets
  • Bathrooms with jetted tubs and hydromassage showers
  • 65-inch Smart TVs with Netflix, streaming services, and premium channels
  • Wardrobes/closets, balconies, and separate sitting areas

All inclusive details

All-inclusive room rates at La Casa de la Playa by Xcaret - All Inclusive Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Entertainment

Onsite entertainment and activities

Languages

English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site antigen/rapid COVID-19 testing is available for free, and PCR COVID-19 testing is available for a USD 140 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Free secured valet parking on site
  • Electric car charging station on site
  • Free 24-hour roundtrip airport shuttle
  • Airport shuttle at scheduled times, on request

Food and drink

  • 4 restaurants and 1 coffee shop/cafe
  • 5 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Beach yoga
  • Designer stores
  • Free bicycle rentals
  • Free water park access
  • Full-service spa
  • Lifeguards on site
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room
  • Yoga classes

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Grocery/convenience store
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference center
  • Meeting rooms - 4

Outdoors

  • Beachfront location
  • Garden
  • Lifeguards on site
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Accessible bathtub
  • Grab bar in bathtub
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Phone accessibility kit
  • Pool access ramp on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 65-inch Smart TV
  • Digital channels
  • Netflix
  • Premium channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters/chargers
  • Free newspapers
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Private pool
  • Restaurant dining guide
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service

More properties to consider

See similar properties

Policies

Check-in

92% of travelers were happy with check-in
Check-in from 3:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 per room (up to 11 lbs)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Guests under 18 years old are not permitted at this adults-only property
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Casa By Xcaret Inclusive
La Casa de la Playa All Fun Inclusive
La Casa de la Playa by Xcaret All Inclusive Adults Only
La Casa de la Playa by Xcaret All Fun Inclusive Adults Only
La Casa de la Playa by Xcaret - All Inclusive Adults Only Hotel

Frequently asked questions

Does La Casa de la Playa by Xcaret - All Inclusive Adults Only have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at La Casa de la Playa by Xcaret - All Inclusive Adults Only?

As of Sep 25, 2022, prices found for a 1-night stay for 2 adults at La Casa de la Playa by Xcaret - All Inclusive Adults Only on Sep 26, 2022 start from $1,276.37, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is La Casa de la Playa by Xcaret - All Inclusive Adults Only pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 per room) with a maximum weight of up to 11 lbs per pet.

How much is parking at La Casa de la Playa by Xcaret - All Inclusive Adults Only?

Self parking and valet parking are free at this property.

What time is check-in at La Casa de la Playa by Xcaret - All Inclusive Adults Only?

Check-in is from 3:00 PM - midnight.

What time is check-out at La Casa de la Playa by Xcaret - All Inclusive Adults Only?

Check-out is at noon.

Does La Casa de la Playa by Xcaret - All Inclusive Adults Only provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Are there all-inclusive benefits at La Casa de la Playa by Xcaret - All Inclusive Adults Only?

Some rate plans available at this property are all-inclusive.

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 38 out of 45 reviews
5 - Excellent 84%
Rating 4 - Good. 2 out of 45 reviews
4 - Good 4%
Rating 3 - Okay. 1 out of 45 reviews
3 - Okay 2%
Rating 2 - Poor. 2 out of 45 reviews
2 - Poor 4%
Rating 1 - Terrible. 2 out of 45 reviews
1 - Terrible 4%

4.8/5

Cleanliness

4.6/5

Staff & service

4.7/5

Amenities

4.9/5

Property conditions & facilities

4.9/5

Eco-friendliness

5/5 Excellent

Armando
Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love this place !
Stayed 3 nights in Sep 2022

5/5 Excellent

Saul
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel
Stayed 5 nights in Sep 2022

2/5 Poor

Yvonne
Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Room was not cleaned for hours which caused animals to come in to the terrace and break plates. When I told the person that was assisting us he said they has between 9 - 5 to clean the room, which I understand however what I don’t understand is why he kept asking when our room was available to clean if they were not going to send anyone. Also, he was in the room when we left. He was stocking up the minibar and saw the food outside and didnt call anyone to pick it up. The rest of the staff, everyone from the cleaning lady, life guard, waitress were extremely friendly and helpful. The main issue was the miscommunication with the butler. We wanted to stay some additional nights and he never responded about the availability or the cost as we asked. We had to wait for 2 hours to hear back from the other butler. We really want to go back however this experience did not make me feel welcomed. The butler said he would talk to management however management never reached out so I am not sure if they were made aware of the situation. Beautiful hotel, definitely needs to improve on the customer service aspect especially for the price they are charging
Stayed 2 nights in Sep 2022

5/5 Excellent

Kurt
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at the La Casa de La Playa for 6 nights for our first vacation to an all-inclusive resort in Mexico. From the moment we arrived to the moment we were dropped off at the airport it was nothing but great a great experience. Our two butlers (Mariel and David) saw to our every need and were always a step ahead of us in providing us information with our daily itinerary. Santos at the Sky Bar was amazing and took care of me and everyone at the pool. The service Santos provided made the experience at the pool very relaxing and enjoyable. One of our favorite activities at LCDLP was the hydrotherapy massage. We enjoyed it so much that we got it done three times during our stay. The service that Martha, Sulemm and Fernando provided at the spa was nothing but the best. We also received the same type of service from other employees at our activities. At Xplorer, it was Catherine and Eduardo that ensured our day at the park was enjoyable and filled with the activities we wanted to experience. At Xpeleo, our guide Oscar provided us with so much insight during our tour and Carlos our lifeguard ensured we were always safe in the water. At Espectacular, Fernando was a great host and shared so much insight about the production of the show. His enthusiasm and knowledge of the behind-the-scenes production truly enhanced our experience. Transportation and drivers were amazing, was especially impressed with Jesus and Augusto. Would highly recommend this hotel!!
Stayed 3 nights in Sep 2022

5/5 Excellent

Daniel
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most impressive all-inclusive experiences we have ever had. From the time we arrived at the airport and were greeted by the Xcaret staff, our care free ride to the resort, being met by our personal butler Carla upon arrival, the amazing ocean view from the resort, and then being escorted to our room. We were already wowed. But the best was yet to come…the room was truly amazing. The amenities, the cleanliness, the view, the perfect experience. The food at all of the restaurants was excellent, unique and the presentation was a work of art. The service at the restaurants, the bars, the poolside, the spa, was wonderful. The included entry to the Xcaret owned parks, the dinner experience at Espectacular and the Sonote were amazing as well. Our every need was not only taken care of, but anticipated. It was truly a once in a lifetime (or should I say FIRST OF MANY) experience. Tipping was not mandatory. But how could we not tip everyone? We were treated like family. We will most definitely be back.
Stayed 4 nights in Aug 2022

5/5 Excellent

Renee
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at La Casa De La Playa was both beautiful and luxurious! An amazing adults-only, all-inclusive boutique style resort with lots of amenities. With only 63 suites, it feels personal, private, and cozy. However, I am peeved with Expedia. Expedia listed the incorrect check-in time for this resort (12 p.m.). Needless to say, we had to wait in the lobby area, in the heat, for 3 hours to finally get into our room (hotel check-in time is 3 p.m.). Imagine having to wait 3 hours after driving for 1 hour from the airport. What a way to set the tone, Expedia!
Stayed 4 nights in May 2022

5/5 Excellent

Yu
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Jul 2022

5/5 Excellent

Nicole
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 5 star experience
Stayed 6 nights in Jul 2022

5/5 Excellent

Yu
Traveled