Viajes a Polaca Todo Incluido Vuelo + Hotel

We didn't choose this hotel. Our other accommodation cancelled the day before and Hotels.com found this option for us. I wouldn't have chosen a family hotel but we were desperate. Housekeeping was erratic - one day they emptied the bin, another day they made the bed, one day they cleaned the bathroom. Saggy mattresss & a gap between the bed and the wall so the pillow disappeared. Breakfast buffet excellent & lovely breakfast staff. When we went to use the indoor pool, there was nobody on reception. After a few minutes, I went to the main hotel reception & asked them to call the wellness staff. It was clear from her tone on the phone that she was being rude about people complaining. When I returned to the pool, the wellness staff member was rude. The lockers in the changing rooms don't have keys. We were told "kids stole them." There is no private changing room: I was told if I wanted privacy to go in the shower cubicle. The pool is OK but was always packed so we couldn't swim. We paid our tourist tax the night before leaving due to an early start. On departure we returned the swipe card & were asked if we had ordered a lunchbox to go - we hadn't because we hadn't been made aware we could. We would definitely have taken one because of missing breakfast. The rooms at the back are called "park view" but there is no park. There is a carpark which is noisy with frequent delivery trucks leaving the engine running. Also, there is a constant rumble of hotel air-con 24-hours a day.

Es war einfach alles perfekt! Der private Pool war ein absolutes Highlight und das Apartment war sehr sauber, modern und mit allem ausgestattet, was man braucht – auch die Küche ließ keine Wünsche offen. Die Vermieterin ist super freundlich und wohnt zwar im Haus, aber das hat überhaupt nicht gestört. Den Pool hat sie uns komplett überlassen, sodass wir ihn jederzeit in Ruhe nutzen konnten. Ich habe wirklich noch nie in so einer schönen Unterkunft übernachtet und kann sie uneingeschränkt weiterempfehlen. Es gab für uns wirklich nichts zu beanstanden!

Så dålig service på hela stället. Riktig besvikelse. Sen städade städarskan bort vår medicin i badrummet och vägrade ta på sig skulden och noll kompensation. Så dåligt.

Couldn’t have asked for a better experience at this boutique luxury property.Dont hesitate.. just go