Port Byron Vacations from $549

Long wait for check in. Everything else was nice.

TV didn't work, shower head sprayed water in all directions, tiny details of stuff not cleaned as well as could be. But the night staff and the lady the next morning were excellent! Ultra-friendly, and wrote down my concerns to share with those in charge. Bed was very uncomfortable for my back. Price was about in line for services rendered.

We stayed 1 night. I booked a hot tub room through Expedia. When we checked in, Expedia had sent them a Loft room request. The manager was able to accommodate us. They let us know some tv channels werent working but provided the wifi password so we could watch on our phones. To our delight, tv worked just fine. They do continental type breakfast all day which we appreciated. This is a unique property & we will probably stay again.

The hostess at the front desk on 1/9/2024 at 5:00 pm assisted me with checking in. She was very professional, accommodating, and courteous. I failed to remember her name - but I wanted to thank her again!!!!

Property requires a $100 security deposit on top of the rental rates. This is NOT shown on Expedia's website. The deposit was returned but it took two days for it to post on my credit card. Expedia needs to include this information for every lodging requiring a security deposit. When about to check out, I advised the receptionist of this. When I was ready to check out about five minutes later, the receptionist was nowhere to be found! Not acceptable!! I took a picture of the door key I left at the hotel along with the deposit notice on the counter. On the plus side, the room was decent enough although the shower head and diverter valve need to be replaced. Also, no hair dryer was provided. The big allure to this place was the room rate shown on Expedia's website. The ice machine on the ground floor was inoperative; I had to go to the 3rd floor for the only working unit at this property. In summary, the unavailability of the receptionist when I checked out and shoddy maintenance left a negative impression of this place. Also, requiring a security deposit is stooping way low for a Ramada. I would recommend avoiding this property for these reasons.