Quarry house review...on arrival place looked fantastic, plenty grounds for kids to run around very welcoming even the sun was shining. We were disappointed with the cleanliness given we had paid an enhanced cleaning fee due to covid. When we arrived two of our party spent the first hour cleaning. On closer inspection the house was full of cob webs (on the foot of one bed, all along wall art throughout the house, ceiling joists in the kitchen dining area) kitchen needed a full deep clean due to toaster full of crumbs, kettles had stale water in them, dishwasher was smelly and had food debris lying in the bottom. The sink was covered in brown splashes and draining board was filthy. The utility room fridge freezer had dried in spilled milk along the doors. We cleaned the visible milk away and cleaned the fridge freezer 3 times but still smelled. Cleaners said they had reported this but it was still dirty when we arrived so hadn't been cleaned anyway. Tumble dryer lint filter was left full. Hot tub had a broken seal this was day one! When we pulled the travel cot out from under the bed it and the fold up bed we're covered in a very thick layer of dust which made me wonder when they had last been moved for under the bed to be hoovered. Travel cot was also stained so gave that a clean before using which we would have done anyway but still disappointed to see it was put away visibly dirty. Day 2 blind fell off the window of the black and white room, cafetiere cracked when we put hot water in it. We found food under the kitchen sofa. Broken toilet seat hinge ( not recently broken) kids swing set is well past its best, there were broken kids chairs in the Wendy house we had to hide from our toddler as they were unsafe. Lovely bedding, plenty towels supplied. Hot tub was amazing . The outside new seating was lovely to picnic with our wee people. The house could benefit from a deep clean and refreshing of paint , broken tiles replaced, garden slabs levelled as some are wobbly (not good for our kids. Yes when we called to report any issues they were delt with quickly thankfully. We were a family of 5 adults a 6 year old and a 2 year old . Drove over 5 hours from Scotland for a 4night stay and I tried to enjoy our time but kept finding more faults. holes in the ground which unfortunately but luckily( rather me than kids) I fell down injuring my shin and ankle. Summer house equipment sun damaged, lot of road noise in teal room. Needs a major update all over
