Ratings based on 490 Verified Reviews

4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Idaho

Nice hotel, great breakfast

Posted Apr 16, 2018
it was a nice experience, great plentiful breakfast it served the needs we had really well.
Comment from Hotel Management
Apr 16, 2018 by GM, Hotel Management
Thank you for your feedback regarding your stay with us. We hope that you enjoyed your time here and look forward to seeing you in the future. Safe travels!
5 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Quiet, clean hotel in a great neighborhood.

Posted Apr 10, 2018
The staff was amazing. Brandon at the front desk who checked me in remembered my name and used it throughout my stay. This seems insignificant, but it's a great, friendly touch. The breakfast was a great way to start the day after a morning walk along the Provo River trail that runs conveniently behind the hotel.
Comment from Hotel Management
Apr 15, 2018 by GM, Hotel Management
Thank you so much for your kind words and great pics on one of our rooms. We're so happy to hear that you enjoyed your stay and look forward to seeing you in the near future. Safe travels!
4 out of 5
Recommended
for Everyone
by A verified traveler from colorado

Posted Apr 1, 2018
Only negative was that computers were down and we had to wait for a room.
Comment from Hotel Management
Apr 1, 2018 by GM, Hotel Management
We apologize for our computers being down. We are in process of correcting the challenge and hope that you will choose to stay with us once again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Comfortable accommodations and excellent staff

Posted Mar 30, 2018
Pros: Room, staff, breakfast, running trail
Location: Adjacent to Provo River Trail - great for morning run, food nearby
Very comfortable stay - very spacious room w kitchen, unexpectedly impressive breakfast buffet, extremely friendly staff, adjacent to the Provo River Trail which is great for a morning run.
Comment from Hotel Management
Apr 1, 2018 by GM, Hotel Management
Thank you for your kind words. We appreciate you taking the time to give us the feedback. Safe travels!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great for family and friends great rooms

Posted Mar 18, 2018
Stayed to be close to the rest of the family at this location was fun to watch kids at the pool .Great breakfast included friendly helpful staff.
Comment from Hotel Management
Mar 20, 2018 by GM, Hotel Management
Thank you for your kind words and accolades. We look forward to your return trip. Safe travels!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 18, 2018
Great Provo location. One-bedrooms Suites much smaller than the photos online appear, but very nice and comfortable.
Comment from Hotel Management
Mar 20, 2018 by GM, Hotel Management
Thank you for your comments. We hope that you enjoyed your stay and look forward to your return. Safe travels!
4 out of 5
Recommended
for Everyone
by A verified traveler

Closest hotel to Drs office.

Posted Mar 7, 2018
Very nice people at check-in and checkout. Great location to where we needed to be. Nice hotel but far more than we needed for a short stay. Great breakfast available early in the morning.
Comment from Hotel Management
Mar 20, 2018 by GM, Hotel Management
Thank you for taking the time to review your stay with us. We look forward to your return.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boise, Id

Nice place in Provo

Posted Feb 20, 2018
Close to everything. Great family suites! Nice staff. Pool was small but well maintained. Breakfast was pretty good.
Comment from Hotel Management
Mar 20, 2018 by GM, Hotel Management
Thank you for your comments and 4 star review. We hope to see you in the near future.
2 out of 5
by A verified traveler from Oregon

Posted Feb 16, 2018
Outside doors were posted that they were locked 24 hours. The doors were locked during the day and unlocked both evenings we were guests. I travel with 2 dogs. I was charged $30/night/dog. A total of $120.00. The dog walk area was terrible. I counted 19 piles of dog droppings around the main entrance sign. Very unhealthy and unsafe for any animal. I brought my 2 complaint to the staff, 4 different times to 4 different staff members. Each time the staff was unaware, full of excuses and deflection. Following 4 attempts to correct the problems, I requested a refund of my dog fee.
Comment from Hotel Management
Mar 20, 2018 by GM, Hotel Management
We apologize for the less than favorable experience and have addressed your concerns.
3 out of 5
by A verified traveler

Posted Feb 8, 2018
Needs some updating. We couldn’t use our sofa bed as if he mattress was dirty and stained.
Comment from Hotel Management
Mar 20, 2018 by GM, Hotel Management
Thank you for your feedback. We apologize for the less than favorable experience you encountered while staying with us. We hope that you will give us another try in the future.