Pueblo Nuevo Vacations from $775

Great hotel, really comfortable and lovely pools. Room cleanliness could be improved and the food is only ok.

A small hotel, with giant service and an excellent restaurant,

Check in was good with a welcome drink from a very friendly Gonzalo. Unfortunately it went downhill from there. The hotel has a lot of steps and the rooms are located outside the main building so we had to drag our luggage through the theatre, up and down steps to reach our room- it felt poorly designed with little thought to guests comfort. Thankfully we only had small cases. Our "Superior Deluxe" room was very cold, the heating wasn't working, when reported it was "fixed"- however the temperature never got hot enough and the room felt damp. The towel rail fell off the wall when removing a towel, it was reported and fixed. The shower temperature kept fluctuating from cold to warm to boiling but we had given up reporting and waiting in the room for things to be fixed as we were only there for 2 nights. The buffet breakfast had cold bacon 1st day and cold scrambled eggs the 2nd, the orange juice was watery. It was cold weather and the waitress kept exiting the restaurant via the fire doors and leaving them open letting in a cold draught. Overall a disappointing stay.