8/10 Bueno
Michelle T.
26 jul. 2025
Le gustó: Limpieza
Getaway
Had a wonderful time and a great place to stay. However did reach out for check in information hours before our trip to get information and clear understanding. Nobody responded to the site had to go to the desk to get the information that was needed on check in process. My card key never worked every time I needed to go to my room I needed to go to the desk to get a new card. Very inconvenience during my stay. Instead of enjoying my stay I was at the desk more than enjoying my time. Employees went to my room several times to fix the door and it seemed to be only a temporarily fix. While my family was enjoying there time at the pool I was fixing my door took my time away from my family. Very frustrating ! Was told I would get a discount for my troubles no more than 50 dollars. Handling the situation the owner should have handled my ongoing problems and resolve my issues never heard or seen the owner. Was the five days and four nights dealing with the room key. Still haven’t heard anything from the team.
Michelle T.
Se hospedó 4 noches en julio de 2025