Queen's Medical Centre Tours

Having been here previously many times, this was always my favourite spa and was looking forward to going back. Unfortunately it has gone downhill. We arrived at the hotel at approximately 1pm, went to check in and was told we couldn't check in until 3pm so we went to have lunch. We ordered the ALT (Avocado, Lettuce, Tomato) baguette which was advertised as vegan due to those being the only ingredients. When it came it also had cheese in it - I'm not vegan so I didn't mind but if I was vegan this would have been very bad. Wanting to use the facilities we asked what room we would be in, so we could see how close it was to the spa area (we like being close so we don't have to walk around the entire hotel in our towels and dressing gowns). We were told what room we would be in but told we were not allowed to use the facilities until we've checked in. When we booked this, we enquired about spa treatments and were told to go to the spa area when we arrived to book them so that's where we went next. We asked for treatments and were told there were none available that day but may be available the following day. We picked our treatments, told the time of 10am and they took our phone number so they could confirm with us later. At this point we asked if we could use the pool while we waited for our room to be ready and they agreed as we knew our room number. On previous visits there was an outdoor hot tub and when we looked, this was closed. On entering the pool it was stone cold,

Room was clean. Staff were very helpful. Breakfast was excellent. Didn’t use the bar. All round a very pleasant stay.