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Hotel Rio Queretaro

3.5 star property
Travelers find a perfect blend of hospitality and heritage at this downtown hotel, where breakfast at Dos Patios restaurant fuels exploration of historic Querétaro

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Hotel Río Querétaro, in downtown's center, offers a lively retreat with a coffee shop and authentic Mexican cuisine at Dos Patios restaurant. Guests love the terrace views, in-room WiFi, and on-site car rental. Previous visitors consistently praise the staff's exceptional service.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Business services
  • Bar

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MXN 350.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 125 to 150 for adults, and MXN 80 to 100 for children
  • Airport shuttle fee: MXN 1400 per person (one-way)
  • Airport shuttle fee per child: MXN 1400 (one-way)
  • Nearby parking fee: MXN 180 per day(1148 ft away; open 24 hours)
  • Rollaway bed fee: MXN 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Rio Queretaro pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Rio Queretaro?

Check-in start time: 3:00 PM; Check-in end time: noon.

What time is check-out at Hotel Rio Queretaro?

Check-out is at 1 PM.

Does Hotel Rio Queretaro provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 1400 per person applies.

Where is Hotel Rio Queretaro located?

This family-friendly Querétaro hotel is located in the historical district, within 1 mi (2 km) of Teatro de la Ciudad and Aqueduct of Santiago de Querétaro. Museum of the Restoration of the Republic and Museum of the City are just steps away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

9.2

Cleanliness

9.4

Location

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 293 out of 585 reviews
Rating 8 - Good. 205 out of 585 reviews
Rating 6 - Okay. 51 out of 585 reviews
Rating 4 - Poor. 18 out of 585 reviews
Rating 2 - Terrible. 18 out of 585 reviews

Reviews

Verified

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wow

Loved the friendliness of the staff, the cleanliness, and the location! Close to coffee shops, restaurants, and museums.
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swift check-in & check-out. Friendly helpful front desk staff. Huge room with a/c and perfectly clean. Only negative would be how long it took to get hot water in the shower (in excess of 10 minutes!). Perfect location in the city center. Great places to eat, drink, tours to take. Safe area. Great value!
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a wonderful stay at Rio Hoteles in Querétaro! Everyone was very nice, but particularly Alejandro & Ricardo. My room was clean. It is noisy in the evening and you can hear the bell churches but I really didn’t mind. Ricardo was my Uber driver and took me to all the magic Pueblos around. I even met his Mom, who made me a Calavera Catrina make-up. The Hotel is well located in the Centro and near a beautiful park. I now have a new family in Querétaro!
Stayed 10 nights in Oct 2023
Verified

6/10 Okay

Alejandra

Liked: Cleanliness
Too noisy on the rooms of the first floor, no warm water, old rooms. I reserved a king room and upon arrival told us they didnt have any availability.
Stayed 3 nights in Nov 2023
Verified

10/10 Excellent

Elvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Stayed 2 nights in May 2023
Verified

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Hotel staff was very polite and rooms were great
Stayed 1 night in Nov 2022
Verified

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location, very close to the center of the city, at a walking distance. Very clean and friendly staff.
Stayed 2 nights in Jun 2022
Verified

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to relax and walk around the beautiful Querétaro Centro.
Stayed 3 nights in May 2023
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful time in Querétaro

Fantastic location in Querétaro. The hotel was walking distance to all the main sights and there was a good selection of restaurants and coffee shops nearby. Will definitely stay here again.
Stayed 2 nights in Feb 2023
Verified

10/10 Excellent

GILBERT

Liked: Cleanliness, amenities, property conditions & facilities
Jesus and all hotel personnel were great.
Stayed 4 nights in Oct 2023
Verified

8/10 Good

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge room, quiet, clean, good food. Best value
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Miguel

Liked: Staff & service, amenities, property conditions & facilities
It was close yet far enough from all the noise in other areas.
Stayed 2 nights in Sep 2022
Verified

10/10 Excellent

Yuri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel stay was wonderful and clean. The front desk helped with transportation from and to airport, and helped with your reservations.
Stayed 3 nights in Sep 2022
Verified

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are big and comfortable. Staff very nice.
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at Hotel Rio Queretaro. The location is ideal being right in the middle of the Centro Historico. The staff was also very helpful with my concerns and needs. Finally, the hotel has a very good restaurant.
Stayed 7 nights in Oct 2022
Verified

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic. Very helpful with transportation planning Our room was a bit noisy late in the evening due to it’s location in the hotel Overall we had a great stay
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time at the hotel. The staff was amazing, accommodating and friendly. Even helped us plan transportation to nearby San Miguel. Hotel room was clean, and spacious. Hotel was conveniently located near the town square where we spent the day exploring and walking.
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Beatrice

Helpful

The Rio Hotel is an amazing place to stay just a few steps from the main church’s and attractions. Rogelio, Itzel, Carolina were so helpful & friendly giving us directions,
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

Susanne

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect
Stayed 9 nights in Oct 2023
Verified

6/10 Okay

Ana Maria

Location was good Facilities didn’t work properly Too much noise, hard to rest
Stayed 6 nights in Aug 2022
Verified

8/10 Good

Armando

Liked: Cleanliness, staff & service
Location is perfect. Lots of historic sites are within walking distance. Rooms are simple, down to the minimum. There are no elevators and stairs are a bit narrow. Keep that in mind if you hace difficulty getting around. Staff is very professional and will assist you in any way they can. Rooms are clean every day. Nice place.
Stayed 7 nights in Apr 2023
Verified

8/10 Good

José David Nazario Mariano

Liked: Cleanliness, staff & service, property conditions & facilities
sigan superandose
Stayed 1 night in Jul 2023
Verified

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Know what you booked

The only problem we had was at check in when the room they gave us was not what we had paid for(the most expensive room listed). After pointing this out, they showed us two other rooms to pick from. The room and entire hotel was very clean and we had no other problems.
Stayed 9 nights in May 2023
Verified

6/10 Okay

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Updated property, nice furnishings, central location. Water pressure and delivery of hot water in the shower was not good. My room was clean, lobby was clean, and the common areas were clean. Noise was definitely a problem; situated on a busy andador full of bars and restaurants, busy loud restaurant and bar in hotel, close to churches where fireworks were exploding at all hours, and church bells ringing. Staff was friendly and accomodating. However, I will not stay here again.
Stayed 2 nights in Jun 2023
Verified

8/10 Good

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very noisy with construction and a drunk smashing a bottle at 2:00am in front of door of one of my travelers. The desk did nothng about it.
Stayed 1 night in Feb 2023