The staff charged me for smoking in the room when I never smoked in the room. I called to dispute this and understand, they said they would get back to me and never did. I had to call back on my own and they said they had to “investigate” the smell of a room that i stayed in 4 days ago. There should be no investigation because nothing wrong was done in the room. We were barely in the room as it was NYE. I am upset about the unprofessionalism, lack of communication and lack of evidence as why they charged us for things that never happened. I don’t usually stay in these types of hotels but this was a quick one night endeavor so I thought why not. I will not stoop down to stay in a doubletree, specifically this one, again because this experience was irritating and unnecessary. I hope the hotel gets back to me on Friday, like they said they would, to recover this mistake they made on their end to refund me my money back which I will probably have to wait another week for. Looking forward to it.
