Ranau Vacations from $1,722

The Borneo Eagle is an exclusive five star hotel - newly launched. The staff are excellent, facilities good - the only issue we had was the plethora of sand flies which caused a lot of issues sitting outside. We talked to the Manager about this and understand a machine is being shipped to deal with this issue - also the beach on the offside of the hotel was covered with plastic bottles and rubbish, which should be cleared on a daily basis to support the high quality nature of the hotel.

I think the cleanliness can be improved especially the carpets need cleaning. Besides that, air conditioners in both rooms need servicing as they were emitting unpleasant odor when running.

We had a wonderful time here. We stayed for 3 nights in a superior chalet. As it was a basic chalet it was actually the best chalet we have stayed in, spatious, 2 air con units which kept us lovely and cool. Big bathroom and rain shower. The bed was huge and really comfortable. They also provide free insect repellent in the rooms and by the pool which we didn't find anywhere else on our trip. Wifi in the room and TV. There are steps up to our chalet which we found okay but people with mobility issues could just get the complimentary electric buggy to and from the rooms. The staff here are magnificent, so kind and caring and very attentive. We didn't opt for the all inclusive option as we don't drink so it wouldn't have been beneficial for us. Food was great, especially the burger on the lunch menu and we loved the refresher drinks menu. Happy hour is 4pm-7pm. We snorkelled everyday and used the kayaks also. All watersports are free to use which is the reason we chose this resort over gaya island resort and we thought the beach was nicer also. We saw some great fish around the Jetty, sting rays and a black tip shark. No jellyfish were seen which was great. We didn't use the gym but we went in to get the pickleball equipment and it was good, all the equipment you'd need, shower etc... We played pickleball in the rain and it was fabulous. Overall the staff here make the experience one of a kind. We would happily return and already miss being there!