雷泰度假短租

“The check in experience was appalling, despite reaching out to the property ahead of the 3pm time, check in information was given the information only at 5pm because they forgot to send me the link ahead for the cleaning fees. I am travelling with a toddler and luggages so we checked in at another hotel nearby. On top of that the adress of the flat was not the one I booked ..The property said they would get back to me the next day. Which they never did. Apart from that the flat was nice, clean.……

“Das Apartment war sauber und schön eingerichtet. Die Lage ist perfekt – zentral und ideal, um Luxemburg zu Fuß zu erkunden. Sehenswürdigkeiten und die Brücke sind nur wenige Gehminuten entfernt. Wir haben uns sehr wohlgefühlt und würden das Apartment auf jeden Fall weiterempfehlen.”

“This is a central located spacious apartment within walking distance to everything. Highly recommended.”

“Fine apartment, centrally located, comfortable enough bed. Had very minimal furnishings (one small lamp next to the bed, with blue light - awful for sleeping; one fan). The check in instructions/photos did not give the right instructions on how to find the lockbox, and I had a long back and forth with the host trying to find it. Because of the lockbox, I just did not feel safe in the space - like anyone else could also have the code and come into the flat.”

“Just perfect”

“I’m very disappointed with how this whole process has been handled. It started of by never hearing back for the property manager until the morning of my arrival. I had to contact multiple agents from hotels.com. Finally, when I was already 5 hours from my check in, I heard from them and they said the apartment was not available due to a leakage. They provided me an apartment on the second floor and lied to me when they said it was just one set of stair. Picture this, I was with my father on a……

“1. Le scale d’ingresso erano sporche, piene di polvere e di sporcizia di lavorazioni; 2. ⁠nell’appartamento quando siamo arrivati non c’era la carta igienica e neanche una bottiglia d’acqua da bere; 3. ⁠nel bagno c’era un cesto con degli asciugamani sporchi; 4. ⁠e sopratutto, nella camera da letto hanno lasciato la finestra aperta, che non si chiudeva perché rotta. Pertanto abbiamo dovuto dormire con la finestra aperta.”