Rhône Lez Provence Vacations & Trips from $2,064

Overpriced for the state of the property and service - shower was broken (which we reported and the staff simply forgot to report for maintenance), limited amenities (paper cups provided for tea/coffee), average customer service, room was next to a main road which was very noisy (not the hotel’s fault but when everything else was so average the noise was pretty frustrating).

The room was spacious and very comfortable with top notch interior design. The service was also impeccable from the valet service to the check in orientation and the breaksfast buffet. Walking distance to center of Aix. Better than the Ritz.

We stayed three nights over Easter at Capelongue, just one day after opening for the season—and unfortunately, it showed throughout. Check-in was poorly managed. We arrived at 12:30 with a pre-confirmed early check-in, yet no one could tell us when the room would be ready. We were sent to lunch (which was good), but even at 15:10 the room was still not available. When we pointed out that Expedia listed check-in from 15:00, we were told it was actually 16:00. We were eventually given the room shortly after, but the process felt disorganised. We booked a Deluxe Terrace but were given what seemed to be one of the smallest in that category, in the older part of the hotel. No seating area as shown in photos, visible dust, and a terrace next to the parking with a loud AC unit running constantly. It’s hard not to wonder whether booking via Expedia influenced the room allocation. Service lacked consistency: pool towels not cleared or set up properly, pool water not very clean, and empty glasses left around. Basic standards were missing. On the positive side, the food was good and restaurant service attentive, and the property is visually appealing. Overall, however, the experience fell short. Would return, but not at the start of the season.

Wonderful stay! Beautiful property and very kind and caring staff. The spa was excellent as was the restaurant. Thank you!!

Everything about our stay was incredible. The hotel location is stunning and the staff were incredible