Richmond Vacations from $627

Everything

Pet friendly, spacious suites with a full kitchen and cozy fireplace. We would stay here again

This is my third time staying at the Sundial and I’m not sure that I will be back. I will say the service was very good, and the location is stellar, but I don’t know that it makes up for the deficiencies in the room and housekeeping. Among the issues that I encountered was no toilet paper and no Kleenex in the room. I’ve stayed at a wide variety of hotels and I’ve never had this happen. If that was the only issue I encountered, I would’ve let it slide, but there were several more problems in the room that seem to indicate a lack of attention to detail and preparing a room for guests.

Our experience was not great. There is virtually no insulation between floors or neighbouring rooms and the hallway. We were woken up many times in the night to people around us. People walking down the hallway to their room, someone coughing all night in the room next to us, someone’s dog barking throughout the night, screaming fighting down the hall, person above us listening to music, we could even hear another room flushing their toilet. The light in our room didn’t work. Tried to get a bottle of water at 11pm and There was no bottled water in the entire hotel. The front staff was very dismissive and told us to drink the bathroom tap water in our room. We tried to speak to the manager the next morning and she disagreed that hotels should have waterbottles available for guests and the bathroom tap is clean enough. Not against drinking tap water but our room was a little worse for wear and was less worried about the actual water from the tap and more worried about the cleanliness of the tap itself. Nonetheless… have never stayed somewhere that you couldn’t simply just buy a bottle of water if you wanted one. Customer service was great on check in and every other interaction was quite bad.