Hôtel Universel in Rivière-du-Loup

Photo gallery for Hôtel Universel in Rivière-du-Loup

Lobby Sitting Area
Indoor pool
Indoor pool
Outdoor Spa Tub
Hypo-allergenic bedding, individually decorated, individually furnished

Overview of Hôtel Universel in Rivière-du-Loup

VIP Access

Hôtel Universel in Rivière-du-Loup

4 out of 5

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
311, boul. Hotel-de-Ville, Riviere Du Loup, QC, G5R 5S4

Explore the area

  • Popular LocationCegep De Riviere-du-Loup2 min drive
  • Popular LocationClub De Golf De Riviere-Du Loup3 min drive
  • Popular LocationGrand Portage Regional Hospital4 min drive
  • AirportRiviere du Loup, QC (YRI)9 min drive

Choose dates to view prices

About this area

Riviere Du Loup

Located in Riviere Du Loup, Hôtel Universel in Rivière-du-Loup is connected to the convention center. Musee du Bas St Laurent and Manoir Fraser are cultural highlights, and some of the area's activities can be experienced at Club De Golf De Riviere-Du Loup and Riviere-du-Loup Saint-Simeon Ferry. Break out the clubs and hit the links with a golf course and golf lessons nearby, or seek out an adventure with hiking/biking trails.

What's nearby

  • Cegep De Riviere-du-Loup - 2 min drive
  • Club De Golf De Riviere-Du Loup - 3 min drive
  • Grand Portage Regional Hospital - 4 min drive
  • Parc des Chutes - 4 min drive
  • Parc de la Croix - 6 min drive

Restaurants

  • La Verriere — 1 min walk
  • The Bistro Rialto — 1 min walk
  • Tim Hortons — 13 min walk
  • Restaurant Le Saint-Patrice — 16 min walk
  • Mikes — 3 min drive

About this property

Hôtel Universel in Rivière-du-Loup

Romantic hotel connected to the convention center in Riviere Du Loup with full-service spa
A full-service spa, a restaurant, and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a spa tub are onsite. All 300 soundproofed rooms feature free WiFi and room service. For a bit of entertainment, flat-screen TVs come with cable channels, and guests can also appreciate conveniences like refrigerators and microwaves.
Hôtel Universel in Rivière-du-Loup offers 300 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

UniverSpa Nordik has 12 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including reflexology and thalassotherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free extended parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM–11:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: CAD 7-16 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Indoor pool
  • Sauna
  • Spa tub

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English
  • French

Business services

  • 24-hour business center
  • Conference space (183 square feet)
  • Meeting rooms

Spa

  • 12 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Thalassotherapy
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Soundproofing
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 4 PM - 11 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Fitness facilities
The following facilities are closed on Monday:
  • Restaurant

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per pet, per stay
2 per room
Pets cannot be left unattended
Service animals are exempt from fees
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between CAD 7 and CAD 16 per person (approximately)
  • Pet fee: CAD 25 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section); guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Hôtel Universel in Rivière-du-Loup
Universel in Rivière-du-Loup
Hôtel Universel Rivière-du-Loup Riviere Du Loup
Hôtel Universel Rivière-du-Loup
Universel Rivière-du-Loup Riviere Du Loup
Universel Rivière-du-Loup
Hôtel Universel in Rivière du Loup
Universel In Riviere Du Loup
Hôtel Universel in Rivière du Loup
Hôtel Universel in Rivière-du-Loup Hotel
Hôtel Universel in Rivière-du-Loup Riviere Du Loup
Hôtel Universel in Rivière-du-Loup Hotel Riviere Du Loup

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 884 out of 1688 reviews
5 - Excellent 52%
Rating 4 - Good. 599 out of 1688 reviews
4 - Good 35%
Rating 3 - Okay. 133 out of 1688 reviews
3 - Okay 8%
Rating 2 - Poor. 55 out of 1688 reviews
2 - Poor 3%
Rating 1 - Terrible. 17 out of 1688 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

3/5 Okay

Traveled with partner, Traveled with pets
Disliked: Staff & service
We have stayed here many times but this time we were disappointed. The front desk clerk was rude and not very helpful. The room was so warm, the air conditioning wasn't working properly. Very disappointing because it usually is an enjoyable stay.
Stayed 1 night in Sep 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent restaurant. Covid precautions followed. Near highway. Will stay there again
Stayed 1 night in Sep 2021

2/5 Poor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was fine and clean, BUT very disappointed at 11:15 pm in the shower and there is NO SHAMPOO NOR ANY SHOWER GEL in the dispensers. It was too late to call downstairs since I was already in the shower. Also, the internet performance was atrocious, barely getting 9 mbps...
Stayed 1 night in Sep 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was very pleasant, unfortunately the internet did not work in our room and was not fixed while we were there
Stayed 1 night in Sep 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just stayed here for one night while driving home to Ontario from PEI. It is a large hotel with ample parking outside. The room was quite large with a king sized bed, a couch and two chairs, along with a desk and a samsung flat screen tv. Everything was very clean. Water pressure in the shower was amazing! We ordered room service (got a pizza) which came quickly and was delicious! Staff was friendly and patient with us as our french is sub-par at best. Definitely a great spot to stay for a stop over and will most likely be back again!
Stayed 1 night in Sep 2021