Waited over three hours for someone to come and let us into the apt. I emailed him the day before to give him an idea of what time we would be there. I tried calling, emailing and texting the morning of our arrival but no response. Finally, after two hours, he answered the phone. He accused me of not giving him a time, then said there was someone in the apt and it had to be cleaned after they left. Not the truth: we were waiting in front of the door and no one came in or out of the apt. Obviously, no one had stayed in the apt the night before. The apt. itself was ok. Good location to the termini.