The balcony was a great aspect of the room. We enjoyed eating our dinner out there, while enjoying the view if the basilica. Our room was always tidied up very promptly and thoroughly. The front desk staff was very, very helpful. We were able to book a tour of the coliseum and palatine hill with their help. The car service to the airport was worth the cost, and was in fact, slightly cheaper than taking a train to the airport. On one of the nights we stayed, front desk gifted us a bottle of Prosecco. We were so pleasantly surprised, we thought it may have been sent to the wrong room by accident. Front desk staff was very hospitable, and their only concern was with the quality of our stay. I can't say enough about this hotel. Highly recommend.