“very badly kept property, not value for money at all for an ITC property and so exhorbitant, the curtains were falling, room aesthetics were very poor, hair all over the bathroom and room, cats and street dogs inside the property outside our room, very bad experience”
“Mine booking was cancelled by hotel a prior day to checkin. I was not informed or asked before cancellation and at 2 am in morning when I was deep sleeping, I received call from hotel.com and told that my booking is cancelled. Hence 1st worst was the cancellation of booking by hotel at last moment and 2nd is the customer care of Expedia or hotel.com who waste your time by pulling you in long calls and ultimately with no resolution. I will advise to book through better competitors like MakeMyTrip……