“Mine booking was cancelled by hotel a prior day to checkin. I was not informed or asked before cancellation and at 2 am in morning when I was deep sleeping, I received call from hotel.com and told that my booking is cancelled. Hence 1st worst was the cancellation of booking by hotel at last moment and 2nd is the customer care of Expedia or hotel.com who waste your time by pulling you in long calls and ultimately with no resolution. I will advise to book through better competitors like MakeMyTrip……
“We arrived at Andaman Castle on the recommendation of friends and booked a delux room. Firstly we were told we had no booking, then we were told that he had not booked the half board. We were shown to our room when this was sorted , it smelled dirty and damp and had blood on the pillows, the cleaner insisted it was fine-and it was only nail polish!! They told us there was nothing else available, but when we insisted they changed room-not much better but it had a patio door to open and air out……
