“From the time we tried to check-in the woman that greeted us was aggressive and told us to wait in the waiting lounge. Then we could check-in Declan told us that we needed to pay for our accommodation but when I told that I had paid he took our documents and did not return them. We had a two stay and consequently left without documents. On contacting the hotel we were told the only wat to retrieve our was to send a self-envelope and they would send them to us. That wasn't suitable in the frame……
“We had another wonderful stay. It’s in a great spot with Meadowhall across the road, off the M1 and only a 20 minute drive (if that) from the town centre. The staff were fabulous, especially Rachel and Anthony. If we come back to Sheffield, we would stay again. ”