“We’ve used Hotels.com for years and have always had good experiences — until now. This particular booking was deeply disappointing. The apartment was nothing like the listing described, and certainly not worthy of the 5-star rating shown on the site. It was damp, smelled musty, and there were visible signs of moisture damage — possibly even mold.
We tried to contact both the property and Hotels.com during the stay. The property never responded, and despite our detailed complaint, Hotels.com……
“We’ve used Hotels.com for years and have always had good experiences — until now. This particular booking was deeply disappointing. The apartment was nothing like the listing described, and certainly not worthy of the 5-star rating shown on the site. It was damp, smelled musty, and there were visible signs of moisture damage — possibly even mold.
We tried to contact both the property and Hotels.com during the stay. The property never responded, and despite our detailed complaint, Hotels.com……
Jacob
