Russell Vacations from $690

Everyone was helpful and the room was comfortable

Young lady at the Front desk was outstanding! Very helpful with multiple issues. I was travelling alone with my 4 young grandchildren and she went out of her way to assist. Excellent service. I stay in Ottawa 4-5 times a year and will definitely be back.

This luxury apartment was perfect for bringing in groceries and having your own cooking done before heading out. The cleanliness was absolutely perfect. The hotel management was amazing and went above and beyond to make our stay perfect. We will be forever grateful to John and Kaity for the detailed and personalized experience we received during our stay and for making sure everything during our stay was beyond perfect. Highly recommend this property and we will surely return in the future!

Was an amazing stay

The hotel is beautiful and grand, however, severely understaffed. The check in staff at Zoe were not responsive or cordial on a few occasions. The three personnel at the desk weren’t even serving other customers at the time. They didn’t even look up to ask if they could help. I had a great server wait on us at the restaurant and a pleasant server at the bar. This hotel has many aspects that are nice but the service needs to be stepped up. I also waited an hour for the valet to deliver our car, others guests who were staying had similar complaints about the long valet waits. Given that valet is the only option and at $67.00 a night the horribly long wait is not acceptable at any price.