Saltillo Vacations from $764

Extremely Disappointing Stay — Requesting a Refund/Compensation My stay at this hotel was extremely disappointing and far below the standard I expected. From the moment I arrived, there were obvious signs that the property is poorly maintained. The room had a strong odor, the carpet was dirty, and the TV stand looked unstable and as if it could break at any moment. The shower had a steady leak coming through a hole in the ceiling, which is completely unacceptable. There were also dead bugs on the window sill. The condition of the property itself was just as concerning. The wallpaper was peeling, and there was black tape on the carpet near the door entry, which looked unprofessional and poorly maintained. To make matters worse, this is a 17-floor hotel with only ONE working elevator. Having only one functioning elevator for a building of this size created significant inconvenience and long waits for guests. This is especially unacceptable when guests are paying for a hotel that should have basic facilities operating properly. This was not one isolated issue—it was a combination of cleanliness problems, maintenance failures, safety concerns, and inadequate hotel operations. I paid for a comfortable and properly maintained hotel room, and that is not what I received. I am requesting a refund or appropriate hotel compensation for this experience. I would also strongly encourage management to address these conditions immediately because guests should not have to accept this!

Upon entering the building it was obvious that security was high priority. The reception area was very clean with food and drink vending machines available outside the well equipped gym. We were pleasantly surprised by the size of the apartment upon entering. It was spacious, bright and clean. Each room and area was clearly defined and attention to detail was excellent. The bathroom perhaps needs a refurbishment but that is really nit-picking. We met the owner on a couple of occasions and he was extremely pleasant and couldn't have been more helpful recommending places to visit. He made himself approachable and available if assistance was needed. The property is located across the road from the Civil Rights Museum and a short walk north to Main street and Beale Street. My wife and I cannot recommend this place highly enough. 10 out of 10!

I'm giving this 3 stars because of a mix of good and bad. The good: The apartment was nice, spacious and well furnished. The beds were comfortable and a good size. We couldn't hear the neighbors next to us or above us (although that could be because they weren't home). The parking garage was secure and we didn't have trouble finding a spot close to our room. The place was only a few minutes drive from downtown/Beale St. The bad: The dryer was broken and clearly had been for quite some time. Which was a shame because we were planning on doing laundry. Shouldn't be allowed to advertise washer/dryer when it's not functional. The toilet leaked when flushed. Luckily there was a second toilet in the unit. It's unknown if this one was ever fixed, as no one fixed it in the 2 days we were there. The one bedroom has a bright light right outside the window that stays on all night. The blinds do not adequately block out the light. If you like sleeping with a night light, you're in luck. The other bedroom has windows that block out zero noise. You will hear every car that drives by on the street, that is only a few feet away. If you like sleeping with white noise, you're in luck. The appliances are outdated. Not a big deal, but they are out of the 1990s. Overall, if you're looking for a place to stay near downtown with 2 beds and you're a deep sleeper, this place is nice. If you're planning on using the laundry and kitchen a lot, I'd look elsewhere.

The pool way too small and did not look clean. All the staff was very nice

Convenient location to downtown