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Tru By Hilton San Antonio Downtown Riverwalk

Photo gallery for Tru By Hilton San Antonio Downtown Riverwalk

Featured Image
Outdoor pool
Outdoor pool
In-room safe, desk, iron/ironing board, free cribs/infant beds
In-room safe, desk, iron/ironing board, free cribs/infant beds

Overview of Tru By Hilton San Antonio Downtown Riverwalk

Tru By Hilton San Antonio Downtown Riverwalk

2.5 out of 5

4.2/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Air conditioning
  • Gym
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
901 E Houston St, San Antonio, TX, 78205

Explore the area

  • Popular LocationAlamo5 min walk
  • Popular LocationHenry B. Gonzalez Convention Center9 min walk
  • Popular LocationRiver Walk9 min walk
  • AirportSan Antonio, TX (SAT-San Antonio Intl.)10 min drive

Choose dates to view prices

About this area

San Antonio

Located in San Antonio, Tru By Hilton San Antonio Downtown Riverwalk is in the city center and near the boardwalk. Alamo and River Walk are notable landmarks, and the area's natural beauty can be seen at San Antonio Botanical Gardens and San Antonio Missions National Park. Looking to enjoy an event or a game? See what's going on at Alamodome or AT&T Center. Guests appreciate the hotel's central location.
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Map

What's nearby

  • Alamo - 5 min walk
  • Shops at Rivercenter - 7 min walk
  • Henry B. Gonzalez Convention Center - 9 min walk
  • River Walk - 9 min walk
  • Travis Park - 11 min walk

Getting around

  • San Antonio Station - 13 min walk
  • San Antonio International Airport (SAT) - 10 min drive

Restaurants

  • Morton's The Steakhouse — 5 min walk
  • 1718 Steak House — 6 min walk
  • Colonial Room — 7 min walk
  • Pat O'Brien's — 7 min walk
  • Tucker's Kozy Korner — 8 min walk

About this property

Tru By Hilton San Antonio Downtown Riverwalk

San Antonio hotel in Downtown San Antonio, walk to Alamo
Along with an outdoor pool, this smoke-free hotel has a 24-hour fitness center and a snack bar/deli. Free on-the-go breakfast and free WiFi in public areas are also provided. Other amenities include a 24-hour business center, valet parking, and coffee/tea in a common area. All 95 rooms offer free WiFi and free wired Internet, plus refrigerators and LCD TVs. Free weekday newspapers, free local calls, and hair dryers are among the other amenities that guests will find. Weekly housekeeping is available.
Tru By Hilton San Antonio Downtown Riverwalk offers 95 air-conditioned accommodations with safes and complimentary weekday newspapers. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided weekly.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 30.00 per night; includes in/out privileges)

Food and drink

  • Free on-the-go breakfast available 6:00 AM–10:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Foosball table
  • Outdoor pool

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Housekeeping (weekly)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Outdoor entertainment area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Games
  • Renovated entire property - April 2018
  • Shared microwave
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds
  • Heating

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • 55-inch LCD TV
  • Premium channels

Food and drink

  • Refrigerator

More

  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

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San Antonio
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Hotel
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Pool
Pool
Guest rating 4+
Guest rating 4+
2 star
2 star
Family friendly
Family friendly
Washer and dryer
Washer and dryer

Policies

Check-in

Check-in from 3:00 PM - midnight
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per day

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Valet parking fee: USD 30.00 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Children under 18 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Tru Hilton San Antonio Downtown Riverwalk Hotel
Tru Hilton Riverwalk Hotel
Tru Hilton San Antonio Downtown Riverwalk
Tru Hilton Riverwalk
Tru By Hilton San Antonio Downtown Riverwalk Hotel
Tru By Hilton San Antonio Downtown Riverwalk San Antonio
Tru By Hilton San Antonio Downtown Riverwalk Hotel San Antonio

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 377 out of 699 reviews
5 - Excellent 54%
Rating 4 - Good. 179 out of 699 reviews
4 - Good 26%
Rating 3 - Okay. 67 out of 699 reviews
3 - Okay 10%
Rating 2 - Poor. 48 out of 699 reviews
2 - Poor 7%
Rating 1 - Terrible. 28 out of 699 reviews
1 - Terrible 4%

4.4/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.4/5

Property conditions & facilities
Write a review

1/5 Terrible

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
We came at 5 pm and room still was not ready due to shortage of staff, check-in time 3 pm though. We waited 40 minutes before we were able to check into our room. Once we entered the room we stepped right on food crumbs left after previous tenants. The room was generally very dusty and dirty, especially all around the bed, which was also additional disappointment. Bed linen wasn’t changed!!!, we found amount of stains on sheets. After we head off the room for a walk, I asked host to clean up the floor properly while we are out. When we were back we found room in the same bad condition. Our experience was very unpleasant.
Stayed 1 night in Jul 2021

3/5 Okay

Traveled with partner
Liked: Cleanliness, amenities
The breakfast had a good variety of food. Tables were not clean and trash was overflowing.
Stayed 1 night in Jul 2021

3/5 Okay

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
The property was very family oriented , the staff the next morning was very dismissive and constantly on her phone
Stayed 1 night in Jul 2021

3/5 Okay

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
- Location is okay, really close to the Alamo & the Rivercenter mall. However, the Days Inn right next door changed buildings & its now being leased to the city & converted to a homeless shelter. Area felt a bit insecure at night. - You need to ask for the room to be made a day in advance, otherwise it won’t be. The issue is that nobody in the front desk mentioned it during our check in. They were also full during our visit, so we had to wait until noon for additional towels. - Inconsistent front desk staff, some were helpful, some could be rude & unattentive. - No closet in our room, just some places to hang clothes - Breakfast is mediocre, not a lot of variety. - Tv was okay, room was decently sized & clean, bed was comfortable (although three pillows wasn’t enough) Overall, given the priced we paid, we felt like it was a little bit disappointing. But there are much worse options out there.
Stayed 2 nights in Jul 2021

2/5 Poor

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Alex was Amazing! The property sits on a corner across the street from a Days Inn! The room is small, but the bathroom is big! It’s not a hotel I would want to stay in the room All day! You would just want to sleep there in my opinion! Not sure why Hilton’s name is on this one!! It’s not really a Hilton!! Again, Alex professional made the stay good! Otherwise, this review would be different!!
Stayed 2 nights in Jul 2021