Hyatt Regency Hill Country Resort & Spa

Photo gallery for Hyatt Regency Hill Country Resort & Spa

Featured Image
3 outdoor pools, cabanas (surcharge)
3 outdoor pools, cabanas (surcharge)
3 outdoor pools, cabanas (surcharge)
Balcony

Overview of Hyatt Regency Hill Country Resort & Spa

Hyatt Regency Hill Country Resort & Spa

4 out of 5

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
9800 Hyatt Resort Dr, San Antonio, TX, 78251

Explore the area

  • Popular LocationIngram Park Mall11 min drive
  • Popular LocationSan Antonio Aquarium11 min drive
  • Popular LocationLackland Air Force Base Visitor Center12 min drive
  • AirportSan Antonio, TX (SAT-San Antonio Intl.)21 min drive

Choose dates to view prices

About this area

San Antonio

Located in San Antonio, Hyatt Regency Hill Country Resort & Spa is in the business district and next to a golf course. Ingram Park Mall is worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit San Antonio SeaWorld and Six Flags Fiesta Texas. Traveling with kids? Consider Aquatica San Antonio Waterpark and Our Lady of Guadalupe Catholic Church.

What's nearby

  • Lackland Air Force Base - 10 min drive
  • Ingram Park Mall - 11 min drive
  • San Antonio Aquarium - 11 min drive
  • Lackland Air Force Base Visitor Center - 12 min drive
  • South Texas Medical Center - 15 min drive

Getting around

  • San Antonio Station - 20 min drive
  • San Antonio International Airport (SAT) - 21 min drive

Restaurants

  • Antlers Lodge — 1 min walk
  • Cactus Oak Tavern — 1 min walk
  • Laguna Madre — 14 min walk
  • Bill Miller Bar-B-Que — 14 min walk
  • Rudy's Corner Store & Bar-B-Q — 16 min walk

About this property

Hyatt Regency Hill Country Resort & Spa

Family-friendly San Antonio resort in West San Antonio with 5 restaurants
Along with 5 restaurants, this smoke-free resort has 3 outdoor pools and a full-service spa. WiFi in public areas is free. Additionally, a golf course, free water park access, and a health club are onsite. All 500 rooms offer free WiFi and free wired Internet, flat-screen TVs with digital channels, and comforts like pillowtop beds and premium bedding. Guests will also find iPod docks, refrigerators, and room service.
Hyatt Regency Hill Country Resort & Spa offers 500 accommodations with iPod docking stations and video-game consoles. Pillowtop beds feature premium bedding. 37-inch flat-screen televisions come with premium digital channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and hair dryers.

This San Antonio resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

3 outdoor swimming pools and 3 spa tubs are on site. In addition to a children's pool, other recreational amenities include a golf course, an outdoor tennis court, a complimentary water park, and a lazy river.

The recreational activities listed below are available either on site or nearby; fees may apply.

Windflower has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include deep-tissue massages, sports massages, facials, and body scrubs. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast and lunch
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (USD 15.00 per night; includes in/out privileges)
  • Valet parking on site (USD 30 per night; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee daily 6:00 AM–11:00 AM: USD 12-25 per person
  • 5 restaurants and 1 coffee shop/café
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • 3 outdoor pools
  • 3 spa tubs
  • Access to nearby indoor pool
  • Arcade/game room
  • Beach volleyball
  • Bicycle rentals
  • Children's pool
  • Fitness center
  • Free water park access
  • Full-service spa
  • Golf course
  • Golf driving range
  • Hiking/biking trails
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Access to nearby indoor pool
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free cribs/infant beds
  • Free supervised childcare/activities
  • Free water park access
  • Grocery/convenience store
  • In-room child care (surcharge)
  • Laundry facilities
  • Lazy river
  • Playground
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference space (74000 square feet)
  • Meeting rooms

Outdoors

  • Picnic area
  • Pool cabanas (surcharge)
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - sports
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Fireplace in lobby
  • Shared microwave
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • 37-inch flat-screen TV
  • Digital channels
  • iPod dock
  • Pay movies
  • Premium channels
  • Video-game console

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Restaurant dining guide
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay
Dogs welcome
2 per room (up to 50 lbs)
Food and water bowls are available
Service animals are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for USD 35.00 per day
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Destination fee: USD 4.13 per accommodation, per night
  • Resort fee: USD 40.86 per accommodation, per night
The resort fee includes:
  • Pool access
  • Health club access
  • Fitness center access
  • Sporting facilities or equipment
  • Phone calls
  • In-room safe
  • In-room coffee
  • Housekeeping
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 12 and USD 25 per person (approximately)
  • Self parking fee: USD 15.00 per night (in/out privileges)
  • Valet parking fee: USD 30 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 35.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

Country Hill Resort
Hill Country Hyatt
Hill Country Hyatt Resort
Hill Country Resort
Hyatt Hill Country
Hyatt Regency Hill Country
Hyatt Regency Hill Country Resort
Hyatt Regency Hill Country Resort San Antonio
Hyatt Regency Hill Country San Antonio
Regency Country
Hyatt Hill Country Resort San Antonio
Hyatt Hill Country San Antonio
Hyatt Regency Hill Country Hotel San Antonio
Hyatt Regency Hill Country Resort Spa
Hyatt Regency Hill & Antonio
Hyatt Regency Hill Country Resort & Spa Resort
Hyatt Regency Hill Country Resort & Spa San Antonio
Hyatt Regency Hill Country Resort & Spa Resort San Antonio

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 613 out of 962 reviews
5 - Excellent 64%
Rating 4 - Good. 204 out of 962 reviews
4 - Good 21%
Rating 3 - Okay. 82 out of 962 reviews
3 - Okay 9%
Rating 2 - Poor. 41 out of 962 reviews
2 - Poor 4%
Rating 1 - Terrible. 22 out of 962 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.5/5

Staff & service

4.1/5

Amenities

4.4/5

Property conditions & facilities

3/5 Okay

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I booked a room for two adults two kids and what I got was a room with only one king bed My daughters are ten and nine years old There is no way we can fit all together in the same bed There was not a sofa bed So he was really kind of uncomfortable Other than that the hotel is perfect for a family getaway
Stayed 1 night in Sep 2021

1/5 Terrible

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Sep 2021

5/5 Excellent

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was amazing .
Stayed 1 night in Aug 2021

5/5 Excellent

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The old growth trees were beautiful. We enjoyed the family friendly atmosphere- bikes, s'mores, games, movies, etc. Great staff.
Stayed 5 nights in Aug 2021

1/5 Terrible

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was overcrowded and understaffed. There was a 40-minute line to check in and check out. There was no ballet for a hotel that my avg rate was $500 the service was mediocre. AT 10 AM there were no clean towels available at any of the designated areas around the pool. By noon there was no place to sit. The pool and water were dirty. We enjoyed the buffet, it was not crowded (only 10 minute wait). It looks like people are bringing their own breakfast and ordering pizza because of the lack of service in the hotel. We arrived Friday at 10 PM and the receptionist said there was nowhere to eat inside the property that we should order from Pizza Hut. Not really what I was looking for when I spend $2,000 for 2 nights 2 rooms. You missed in me spending another thousand dollars in food and drink because there is nothing to eat. The bar was crowded and loud with drunk people, not a place to dine with my kids. The market was also crowded, there was probably another 40-minute wait. My room (3601) was loud. I hear people getting in and out of the hotel, plus the ice machine across the room, this room has not been renovated in way too many years. The bikes are no longer available and the green slide stairs smelled like pee, it was truly disgusting. I will not come back to this place, going to JW, La Cantera, or Lost Pines next time.
Stayed 2 nights in Aug 2021