San José de las Matas Vacations from $1,070

The Staff were rude and disrespectful. We tried to explain the situation amicably but they did not try to compromise or make us their customer feel welcome. We booked a 1000 sq ft room with 2 available beds shown in pictures but instead were given a room less than half the size. Obviously we weren’t happy but instead of trying to solve they escalated the situation by telling us they could not do anything to accommodate the reservation seeing as though the room they gave us only had one bed. Also let me mention the room door was already cracked when we got the room which even the bellboy thought was unusual so now safety comes to mind. We asked the check in staff could they switch our room they immediately denied the request and said we need to contact Expedia. Which we did and ultimately they switched the rooms but ensured our stay was terrible by constantly creating a rift on what we could and could not do on the resort grounds was never really explained to us clearly. But anyway upon checkout the staff ONCE AGAIN created a stir with us saying we didn’t return the towel card which would be an additional charge. I lost it because not only did we not go to the pool because it was raining most of the day but we also had friends at a nearby villa who we planned the trip with that had their own private pool which is where we spent most of our time lounging poolside when we did get a chance to go. Terrible customer service will never stay here again! Do Not Stay Here!!!!!!!!!!!!!!

Excelente lugar para desconectar y un servicio increíble

At check in I made the mistake of pulling out cash and from that point on I was marked…staff were begging me for tips…in a verbal way or body language way…when I gave the bell boy $5 for two small bags… he looked disappointed (at check I gave hime $10)…. had a swim-up room …I saw the drink butler once. They staff cater to international people n only to people who tip them on a regular like every meal…every drink…I forgot why I haven’t been back…. I remember now! I only came to Puerta Plata Sosua because my great neice had her first bday party! The property is in the middle of the ghetto but the beach was beautiful looking and the waves were rough. Food is mediocre. You won’t get a hit shower there… in the stores, they double the price once they find out you’re American. I baseball cap becomes $20 n they don’t want to give a receipt b/c they are pocketing 1/2 the money:)…mosquitoes…bring peppermint of OFF …here’s two great ideas LEARN SPANISH n learn how to convert pesos to USD. I give the restaurants a 3…service 3.5 cleanliness..4 …friendliness 3.5…I would try CURIO it’s classier.