San José de las Matas Vacations from $873

If your objective is to swim in the ocean please know that would be impossible due to high waves, every day all day long. The beach has nice sand, no rocks however there are vendors who sell things and they are constantly asking you to buy something. Facilities need an upgrade; lobby is nice and rooms are clean but bathrooms by the pool need to be fixed. There is carpeted area by the pool which did not look sanitary. The food quality was not good. Young people who were entertainment were full of energy and they were trying very hard however the resort is small and the music was just too loud to be able to relax if you are not participating in activities. On the last day , out AC went out and we wanted to call the lobby just to realize that the phone in the room is not working. So we went to the lobby to report the AC not working but they never came to fix it. It is a cute resort but too bad they are not providing quality stay.

The Staff were rude and disrespectful. We tried to explain the situation amicably but they did not try to compromise or make us their customer feel welcome. We booked a 1000 sq ft room with 2 available beds shown in pictures but instead were given a room less than half the size. Obviously we weren’t happy but instead of trying to solve they escalated the situation by telling us they could not do anything to accommodate the reservation seeing as though the room they gave us only had one bed. Also let me mention the room door was already cracked when we got the room which even the bellboy thought was unusual so now safety comes to mind. We asked the check in staff could they switch our room they immediately denied the request and said we need to contact Expedia. Which we did and ultimately they switched the rooms but ensured our stay was terrible by constantly creating a rift on what we could and could not do on the resort grounds was never really explained to us clearly. But anyway upon checkout the staff ONCE AGAIN created a stir with us saying we didn’t return the towel card which would be an additional charge. I lost it because not only did we not go to the pool because it was raining most of the day but we also had friends at a nearby villa who we planned the trip with that had their own private pool which is where we spent most of our time lounging poolside when we did get a chance to go. Terrible customer service will never stay here again! Do Not Stay Here!!!!!!!!!!!!!!

Excelente lugar para desconectar y un servicio increíble

The front desk staff was very rude and unprofessional. Unfortunately, the room was also infested with flies, and we had to deal with them throughout the entire night. This made our stay extremely uncomfortable and disappointing. I expected a much higher level of cleanliness and professionalism from the hotel.